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November Updates: Enhanced Slide Control, Advanced Polling, Attendance Status, and More!

11/30/2021 | 09:23am EST
November Updates: Enhanced Slide Control, Advanced Polling, Attendance Status, and More!
Theresa Larkin

November 30, 20215 min read

As we enter the holiday season, we're excited to bring you a bundle of new updates and features! In our latest product update, we're providing a range of features to help you add your own personal touch to your digital events and take your customer service efforts to the next level. We've also extended the ability to enable automatic updates in the Zoom client so you can access the latest and greatest features from Zoom as soon as they're available!

Here are more highlights from this month:

Zoom Meetings

We've added new features to help you host a more frictionless meeting, engage with attendees, and get the most out of your recorded content.

Enhanced slide control

Because the presenter isn't always the one controlling a slide show, you can now select multiple people to control the movement of slides in a presentation. With enhanced slide control, presenters no longer have to ask another attendee to move the presentation forward, streamlining the presentation experience.

Polling enhancements

Meeting and webinar hosts now have more options for creating polls, including ranked responses, matching, short and long answers, and fill in the blank, creating more opportunities for gaining feedback and insights from team members. This same functionality can be used for quizzes, creating more effective experiences for students, onboarding sessions, or lunch-and-learn events.

Additional watermark settings

To help you get the most out of your recorded content and avoid distracting watermarks, you can now set their size and placement. You can also enable watermarks by default and customize them via the web portal prior to the meeting.

Attendance Status ("Has everyone joined")

Streamline the start of your Zoom Meetings with Attendance Status, which allows meeting hosts and co-hosts with Google and Outlook calendar integrations to view who has accepted or declined the meeting invite and see whether they have joined.

Zoom Events

After the release of so many exciting new conference capabilities for Zoom Events, we have more features that allow hosts to further customize their virtual event experiences.

Corporate matching for fundraisers

Take your fundraising efforts on Zoom Events to the next level by offering corporate matching on donations during fundraisers through Pledge. Check out our blog for additional details, or visit Pledge's website to learn more about Pledge's integration with Zoom.

Chat flexibility

Create networking moments within an event by giving hosts and moderators the ability to turn chat on and off at any time, so you can create discussion and drive engagement at critical moments.

Enhanced accessibility

Accessibility features are essential when it comes to providing an equitable event experience. With support for third-party closed captioning API within Zoom Events, you can help more people enjoy your event. Closed captioning can be turned on or off by the host.

Zoom Phone

More than 2 million Zoom Phone seats sold worldwide. A leader in Gartner's UCaaS Magic Quadrant for the second year in a row. And we continue to deliver modern cloud phone features for organizations of all sizes. Check out some of these updates that help support your critical telephony processes.

Compliance updates and ease of use for E911

Zoom Phone natively supports Nomadic E911 services. You can be fully compliant with the U.S.-based mandates for Kari's Law and RAY BAUM'S Act with the proper configurations of existing features. However, deploying nomadic emergency services outside U.S. and Canada requires additional steps to configure an Emergency Location Identification Number (ELIN) for each detectable location.

With this update, newly created locations will be required to configure an ELIN when needed. Additionally, existing locations will be flagged for missing or redundant ELIN assignments to help Zoom Phone admins maintain proper configurations and keep everyone safe, no matter where they are located.

Learn more in our Nomadic E911 webinar

Queue analytics enhancements

With Zoom Phone Power Pack, managers can use queue analytics to more easily monitor critical call queue key performance indicators (KPIs) such as service level, missed call rate, average waiting time. They can choose to receive notifications through Zoom Chat in addition to email notifications when one of their KPI thresholds has been reached. Admins can also customize call queue wallboards and display them on Digital Signage devices for increased visibility.

Caller verified icon for incoming calls

Zoom Phone customers can more easily identify unwanted incoming calls. As part of ongoing STIR/SHAKEN compliance requirements, Zoom Phone will show "caller verified" checkmarks next to the number of an incoming call if the calling party has been authorized by the carrier to use that number. If there's no checkmark, it may be a robocall or spam call.

Zoom Phone integrations and updates

We've added a new integration to Zoom Phone, as well as updates to a few of our most popular Zoom Phone integrations:

  • ServiceNow - The new ServiceNow integration brings the power of Zoom Phone to your existing ServiceNow workflows, including click to call and the ability to view and manage call and user logs
  • SMS for Google Workspace, Microsoft Teams, and Microsoft Dynamics - Send SMS to internal and external contacts using your Zoom Phone number through Google Workspace, Microsoft Teams, and Microsoft Dynamics

Zoom Phone hardware

Additionally, we're certifying new Zoom Phone hardware devices; check out the new arrivals! And be sure to visit our new recommended headset webpage for industry-leading solutions compatible with Zoom Phone.

Stay up to date

For more information on upcoming feature releases, check out our release notes.

Don't forget to share this post


Zoom Video Communications Inc. published this content on 30 November 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 30 November 2021 14:10:08 UTC.

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