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MarketScreener Homepage  >  Equities  >  London Stock Exchange  >  Wm Morrison Supermarkets PLC    MRW   GB0006043169

WM MORRISON SUPERMARKETS PLC

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Amazon delves deeper into voice recognition, call-center work as COVID-19 drives cloud

12/01/2020 | 12:14pm EST

Dec 1 (Reuters) - Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Speaking at the company's annual re:Invent conference, executive Andy Jassy announced Amazon Connect Voice ID, which uses machine learning software to authenticate customers who dial into call centers.

Jassy, who runs the firm's cloud computing division Amazon Web Services, said AWS builds a voice print for customers who opt in to save time on calls. Enterprises using the service set how confident it needs to be for authentication to be automatic, or for requiring manual confirmation of a customer's account.

Amazon is also adding a machine learning tool that helps call-center agents find answers for customers and another that help them personalize service.

The news reflects rising demand for Amazon's cloud - and for call-center tools in particular. Jassy said COVID-19 has accelerated businesses' cloud adoption by several years, and more than 5,000 customers turned to the Amazon Connect service for call-center help during the pandemic. U.K. grocer Morrisons is one such example.

Voice authentication is AWS' latest work in the field of biometrics, which has attracted criticism from civil liberties advocates. Amazon in June announced a year-long moratorium on police use of its facial recognition software.

Amazon used the event to launch many unrelated products including Trainium, which targets Nvidia Corp's core business of powerful chips to train machine learning algorithms.

Trainium will complement Amazon's Inferentia computing chip that analyzes incoming data from platforms like its Alexa voice assistant.

Amazon also announced an equipment-monitoring system for predictive maintenance; computer vision for onsite cameras in manufacturing, construction or retail; and a query tool that lets businesses enter jargon-filled questions and have AWS suggest answers to them.

(Reporting by Munsif Vengattil in Bengaluru, Jeffrey Dastin and Stephen Nellis in San Francisco; Editing by Anil D'Silva, Alexander Smith and Cynthia Osterman)


© Reuters 2020
Stocks mentioned in the article
ChangeLast1st jan.
AMAZON.COM, INC. 4.57% 3263.38 Delayed Quote.0.20%
NVIDIA CORPORATION 2.61% 534.63 Delayed Quote.2.38%
WM MORRISON SUPERMARKETS PLC 0.67% 183.65 Delayed Quote.2.82%
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Financials
Sales 2021 17 589 M 24 132 M 24 132 M
Net income 2021 199 M 272 M 272 M
Net Debt 2021 2 553 M 3 503 M 3 503 M
P/E ratio 2021 24,5x
Yield 2021 5,37%
Capitalization 4 378 M 5 972 M 6 007 M
EV / Sales 2021 0,39x
EV / Sales 2022 0,36x
Nbr of Employees 98 000
Free-Float 99,6%
Chart WM MORRISON SUPERMARKETS PLC
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Wm Morrison Supermarkets PLC Technical Analysis Chart | MRW | GB0006043169 | MarketScreener
Technical analysis trends WM MORRISON SUPERMARKETS PLC
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TrendsBullishNeutralNeutral
Income Statement Evolution
Consensus
Sell
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Mean consensus HOLD
Number of Analysts 17
Average target price 199,63 GBX
Last Close Price 182,35 GBX
Spread / Highest target 34,4%
Spread / Average Target 9,47%
Spread / Lowest Target -12,3%
EPS Revisions
Managers and Directors
NameTitle
David T. Potts Chief Executive Officer & Director
Andrew Thomas Higginson Independent Non-Executive Chairman
Trevor John Strain Chief Operating Officer & Director
Michael Gleeson Chief Financial Officer
Paula Anne Vennells Independent Non-Executive Director
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