Windstream Enterprise has enhanced its XCaaS service to include Mitels Virtual Agent and Agent Assist solutions powered by Google Cloud Contact Center AI (CCAI) as part of its comprehensive offering. Using this new functionality implements humanlike interactions that redefine the possibilities of machine learning in contact center environments and improves upon customer service through rich, conversational experiences. The integration of Google Cloud CCAI into the Windstream Enterprise platform leverages Mitels industry-leading Unified Communications as a Service (UCaaS) and UCaaS and Contact Center as a Service (CCaaS) solution to deliver an advanced customer experience (CX) with artificial intelligence (AI) that understands customer intent and interacts, redefining the possibilities of AI-powered conversation. The Virtual Agent and Agent Assist solutions powered by Google Cloud CCAI run on Mitels Contact Center Messenger platform, which makes it easy to create and assign custom chat widgets in minutes, eliminating the cost and intricacies found in many contact center platforms. Mitels Contact Center Messenger integrates into existing technology within Windstream Enterprise to deliver more intuitive customer support and increased productivity through a handful of features: Personalized support, immediate service and quick issue resolution garner customer loyalty; Virtual Agent enables immediate and conversational interactions with customers through 24/7 access to instant self-service. When cases increase in complexity, Virtual Agent initiates a seamless handoff to a human agent for more detailed support; Humanlike Interactions identify customer intent and determine what to sayand donext with AI support. An enriched CX is supported via embedded visual cues such as Google Maps, YouTube videos, documents and interactive cards to simplify and enhance customer interactions; Agent Assist transforms human agents into dedicated specialists with continuous support by providing step-by-step assistance on complex cases in real-time. Seamless integration allows management of virtual and human agent performance from a single interface, increasing operational efficiency.