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OFFON

VONAGE HOLDINGS CORP.

(VG)
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Vonage Contact Centre for Salesforce Service Cloud Voice Now Available on Salesforce AppExchange

06/28/2021 | 03:30am EDT

Vonage announced that it has launched Vonage Contact Centre (VCC) for Service Cloud Voice, empowering customers to enhance the agent and customer experience with intelligent, omnichannel and global calling capabilities - all within Service Cloud Voice, powered by Vonage. Integrated directly with Salesforce Service Cloud, Vonage Contact Centre for Service Cloud Voice is currently available on Salesforce AppExchange. Service Cloud Voice brings together phone, digital channels and CRM data in one central view for service agents. Customers can now connect their preferred phone solutions into Service Cloud Voice with Service Cloud Voice for Partner Telephony, creating a unified agent and digital channel experience to deliver faster, smarter and more personalised service. Vonage Contact Centre has a 4.9/5 rating from more than 800 reviews on AppExchange. VCC for Service Cloud Voice differentiates in the market for its ease of integration, high quality audio, global telephony coverage, and omnichannel presence. With completely native Service Cloud Voice implementation, Vonage has a Service Cloud Voice holistic offering for customers: More than 80 countries supported - Vonage can support Service Cloud Voice in North America, EMEA and APAC. Omnichannel visibility across all customer conversation channels—including chat, email, messaging, SMS, and social. Omnichannel Supervisor and Tableau CRM Service Cloud Voice Analytics. Speech and desktop analytics deeply embedded in Salesforce, generating actionable insights. High quality and fast transcription powering next-best action, call wrap-up recommendations, and article recommendations. Vonage’s Virtual Assistant delivering voice activated self-service. Real-time ‘warm’ transfers and consults between agents. Fully telephony agnostic contact centre, with a WebRTC App available. 24x7 professional global support.


ę S&P Capital IQ 2021
All news about VONAGE HOLDINGS CORP.
09/24VONAGE : Introduces Video Express to Help Businesses Quickly and Simply Deliver Flexible, ..
BU
09/23VONAGE : Morgan Stanley Adjusts Price Target on Vonage Holdings to $14 From $13.50, Mainta..
MT
09/23VONAGE : Rolls Out Service to Support Multiparty Video Calls
MT
09/23VONAGE : Introduces Video Express to Help Businesses Quickly and Simply Deliver Flexible, ..
PU
09/23Vonage Introduces Video Express to Help Businesses Quickly and Simply Deliver Flexible,..
CI
09/16VONAGE : Almost Half of UK Consumers have Missed Public Sector Appointments due to Communi..
BU
09/14INSIDER SELL : Vonage Holdings
MT
09/14VONAGE : Reportedly Working with Advisers on Strategic Review
MT
09/14VONAGE : SMS and Video APIs Power HIPAA-Compliant Hybrid Health Experiences to Enable Heal..
PR
09/14Vonage SMS and Video APIs Power HIPAA-Compliant Hybrid Health Experiences to Enable Hea..
CI
More news
Analyst Recommendations on VONAGE HOLDINGS CORP.
More recommendations
Financials (USD)
Sales 2021 1 388 M - -
Net income 2021 1,02 M - -
Net Debt 2021 433 M - -
P/E ratio 2021 36 067x
Yield 2021 -
Capitalization 4 088 M 4 088 M -
EV / Sales 2021 3,26x
EV / Sales 2022 2,91x
Nbr of Employees 2 198
Free-Float 73,2%
Chart VONAGE HOLDINGS CORP.
Duration : Period :
Vonage Holdings Corp. Technical Analysis Chart | VG | US92886T2015 | MarketScreener
Technical analysis trends VONAGE HOLDINGS CORP.
Short TermMid-TermLong Term
TrendsBullishBullishBullish
Income Statement Evolution
Consensus
Sell
Buy
Mean consensus BUY
Number of Analysts 12
Last Close Price 16,23 $
Average target price 17,90 $
Spread / Average Target 10,3%
EPS Revisions
Managers and Directors
Rory P. Read President, Chief Executive Officer & Director
Stephen A. Lasher Chief Financial Officer
Jeffrey Adam Citron Chairman
Sanjay Macwan Chief Information Security Officer
Joseph Anthony Bellissimo Chief Operating Officer
Sector and Competitors
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