Vonage announced that it has launched Vonage Contact Centre (VCC) for Service Cloud Voice, empowering customers to enhance the agent and customer experience with intelligent, omnichannel and global calling capabilities - all within Service Cloud Voice, powered by Vonage. Integrated directly with Salesforce Service Cloud, Vonage Contact Centre for Service Cloud Voice is currently available on Salesforce AppExchange. Service Cloud Voice brings together phone, digital channels and CRM data in one central view for service agents. Customers can now connect their preferred phone solutions into Service Cloud Voice with Service Cloud Voice for Partner Telephony, creating a unified agent and digital channel experience to deliver faster, smarter and more personalised service. Vonage Contact Centre has a 4.9/5 rating from more than 800 reviews on AppExchange. VCC for Service Cloud Voice differentiates in the market for its ease of integration, high quality audio, global telephony coverage, and omnichannel presence. With completely native Service Cloud Voice implementation, Vonage has a Service Cloud Voice holistic offering for customers: More than 80 countries supported - Vonage can support Service Cloud Voice in North America, EMEA and APAC. Omnichannel visibility across all customer conversation channelsincluding chat, email, messaging, SMS, and social. Omnichannel Supervisor and Tableau CRM Service Cloud Voice Analytics. Speech and desktop analytics deeply embedded in Salesforce, generating actionable insights. High quality and fast transcription powering next-best action, call wrap-up recommendations, and article recommendations. Vonages Virtual Assistant delivering voice activated self-service. Real-time warm transfers and consults between agents. Fully telephony agnostic contact centre, with a WebRTC App available. 24x7 professional global support.