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MarketScreener Homepage  >  Equities  >  Nasdaq  >  T-Mobile US    TMUS

T-MOBILE US

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T Mobile US : June T-Mobile U.S. network outage disrupted more than 250 million calls -FCC

10/22/2020 | 12:20pm EST

WASHINGTON, Oct 22 (Reuters) - The Federal Communications Commission (FCC) said a June nationwide T-Mobile outage resulted in at least 250 million calls failing.

FCC chairman Ajit Pai said a staff report released on Thursday found the company did not follow several established network reliability best practices that could have potentially prevented or mitigated the outage.

"T-Mobile’s outage was a failure," Pai said.

The June 15 outage on T-Mobile's U.S. wireless networks lasted over 12 hours, disrupting calling and texting services nationwide and access to data service in some areas, the FCC said, adding at least 41% of calls on T-Mobile’s network failed during the outage.

T-Mobile said it takes its "commitment to keep our customers connected seriously" and added it took "necessary steps to address the issues that created the service interruption."

The FCC staff report said the outage was caused "by an equipment failure and then exacerbated by a network routing misconfiguration that occurred when T-Mobile introduced a new router into its network."

The FCC said the "outage was magnified by a software flaw in T-Mobile’s network that had been latent for months and interfered with customers' ability to initiate or receive voice calls during the outage."

The FCC staff report said there were at least 23,621 failed emergency calls to 911 as a result.

T-Mobile said its network experienced an 18% reduction in completed calls during the outage.

The FCC said the figure did not address the full problem.

"T-Mobile acknowledges that network congestion likely required many of its subscribers to make 2-3 call attempts before successfully connecting," the report said.

The FCC estimated "that over 250 million calls ... from other service providers’ subscribers to T-Mobile subscribers failed due to the outage" and "at least 41% of all calls that attempted to use T-Mobile’s network during the outage did not complete successfully."

T-Mobile in April officially completed its $23 billion merger with Sprint, solidifying its position as the No.3 wireless provider in the United States. The FCC said legacy Sprint customers were unaffected by the outage.

(Reporting by David Shepardson, Editing by Chris Reese and Andrea Ricci)


© Reuters 2020
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Financials (USD)
Sales 2020 67 840 M - -
Net income 2020 2 770 M - -
Net Debt 2020 67 691 M - -
P/E ratio 2020 51,2x
Yield 2020 -
Capitalization 160 B 160 B -
EV / Sales 2020 3,35x
EV / Sales 2021 2,94x
Nbr of Employees 53 000
Free-Float 47,2%
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Mean consensus BUY
Number of Analysts 29
Average target price 146,20 $
Last Close Price 128,74 $
Spread / Highest target 67,0%
Spread / Average Target 13,6%
Spread / Lowest Target -16,1%
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NameTitle
G. Michael Sievert President, Chief Executive Officer & Director
Timotheus Höttges Chairman
Peter Osvaldik EVP, Chief Financial & Accounting Officer
Neville R. Ray President-Technology Department
Cody Sanford Executive VP & Chief Information & Product Officer
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