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NCR CORPORATION

(NCR)
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Starbucks EMEA Transforms Technology Management and Maximizes Customer Satisfaction with NCR Partnership

11/22/2021 | 10:16am EST

For Starbucks Europe, Middle East and Africa (EMEA), maximizing customer satisfaction and keeping all aspects of a Starbucks café running smoothly is the top priority. Starbucks EMEA, with stores in 43 markets across the region, needed to streamline management of its technology and increase visibility into store operations. NCR Corporation (NYSE: NCR), a leading enterprise technology provider, partnered with Starbucks EMEA to deliver.

“NCR transformed a complex web of suppliers into a single point of contact, future-proofing service delivery,” said Doug Baker, Director of Technology Operations, Starbucks EMEA. “The key for Starbucks is driving operational support of technology so our partners in stores can focus on other priorities. We have improved customer satisfaction while lowering costs and optimizing operations – it’s a win-win.”

NCR Digital Connected Services provides a one-stop shop for managing the technology that Starbucks’ uses to run its business, across software, hardware and services. The combination of NCR’s Digital Connected Services and a dedicated, multi-lingual NCR Service Desk team provides real-time monitoring, remote resolution, maintenance and reporting to run store operations from end to end.

“By providing wall-to-wall support 24x7x365, remotely monitoring technology in Starbucks stores, our team is able to spot a potential issue before it impacts commerce,” said Dirk Izzo, president and general manager, NCR Hospitality. “The goal is to know before they know and fix it before they care. That frees up Starbucks employees to focus on what they do best, a great customer experience.”

“NCR’s Digital Connected Services, using Microsoft Azure with Azure IOT Edge, gave Starbucks increased visibility into its technology investments and boosted up time,” said Shelley Bransten, worldwide corporate vice president, consumer goods & retail industries, Microsoft. “This has helped them to lower management costs, increase availability and drive greater revenue.”

NCR is a full end-to-end provider from order creation to payment settlement that brings together software, services and hardware -- trusted by more than 100,000 restaurants, including independent operators, domestic chains and international brands across the globe. NCR’s comprehensive offering provide everything restaurants need to run their business, boost efficiency and increase growth.

About NCR Corporation

NCR Corporation (NYSE: NCR) is a leading enterprise technology provider that runs stores, restaurants and self-directed banking. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Website: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation


ę Business Wire 2021
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Analyst Recommendations on NCR CORPORATION
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Financials (USD)
Sales 2021 7 180 M - -
Net income 2021 81,1 M - -
Net Debt 2021 5 102 M - -
P/E ratio 2021 61,1x
Yield 2021 -
Capitalization 5 027 M 5 027 M -
EV / Sales 2021 1,41x
EV / Sales 2022 1,19x
Nbr of Employees 36 000
Free-Float -
Chart NCR CORPORATION
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NCR Corporation Technical Analysis Chart | NCR | US62886E1082 | MarketScreener
Technical analysis trends NCR CORPORATION
Short TermMid-TermLong Term
TrendsNeutralNeutralNeutral
Income Statement Evolution
Consensus
Sell
Buy
Mean consensus BUY
Number of Analysts 8
Last Close Price 38,47 $
Average target price 53,00 $
Spread / Average Target 37,8%
EPS Revisions
Managers and Directors
Michael Dale Hayford Chief Executive Officer & Director
Owen J. Sullivan President & Chief Operating Officer
Timothy Charles Oliver Chief Financial Officer & Executive Vice President
Frank R. Martire Executive Chairman
William T. VanCuren Chief Information Officer & Senior Vice President
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