Log in
E-mail
Password
Show password
Remember
Forgot password ?
Become a member for free
Sign up
Sign up
New member
Sign up for FREE
New customer
Discover our services
Settings
Settings
Dynamic quotes 
OFFON

MICROSOFT CORPORATION

(MSFT)
  Report
SummaryQuotesChartsNewsRatingsCalendarCompanyFinancialsConsensusRevisions 
SummaryMost relevantAll NewsAnalyst Reco.Other languagesPress ReleasesOfficial PublicationsSector newsMarketScreener Strategies

Microsoft : New collaborative app from ServiceNow brings employee experiences into the flow of work in Microsoft Teams

09/16/2021 | 05:22pm EDT

As the world shifts to hybrid work, people need tools that streamline daily tasks and bring them into the flow of their work. That's why we're excited about the Microsoft Teams collaborative apps our partners are delivering to customers. Collaborative apps are a new class of Teams apps that offer rich, collaborative experiences within chat, channels, and meetings.

Today, we're pleased to see ServiceNow introduce a Teams collaborative app for its Employee Center, which provides employees a single, unified portal to find information, access resources, and make service requests directly in the flow of their work in Teams.

With ServiceNow's Employee Center as one of the first collaborative apps to roll out to customers, we are excited to see the leadership ServiceNow has taken in extending its services using the collaborative apps development pattern, with collaboration at the center of the architecture. Teams is the distribution surface through which ServiceNow is bringing critical workloads to their users, and they are doing so by creating relevant experiences that improve user satisfaction and business outcomes.

The new app illustrates what is possible with collaborative apps. For example, the new app includes:

  • Meeting integration-embed incident details and communication tasks directly into Teams for shared understanding and rapid collaboration.
  • A personal app-ServiceNow's industry-leading workflows for HR, IT, and legal information.
  • Chatbots-providing a single virtual agent that assists with HR, IT, legal and more.
  • Actionable notifications-enabling employees to take action on key notifications without leaving Teams.

ServiceNow is not only taking advantage of componentized, contextual inclusion of processes into Teams, but they are utilizing connections to Teams in their own software as a service (SaaS) platform to close the loop on their collaborative app offerings. ServiceNow has integrated the meeting scheduling features of Teams from the Microsoft Graph into their web app, so agents can easily initiate meetings for major incident management.

Levi Strauss is already seeing the benefits of the ServiceNow Virtual Agent in Teams. Levi Strauss integrated the ServiceNow Virtual Agent with Microsoft Teams so employees worldwide can effectively request and receive services quickly. Facilitating rapid and direct lines of communication within Teams increases agent productivity and employee satisfaction. After implementing the integration, the teams saw a deflection rate in cases of over 50 percent, and the internal customer service rate (CSAT) for their employees surged to 100 percent. Microsoft Azure Translator can also handle real-time communications and translations between agents and employees-a huge value for their global service desk.

As part of ServiceNow's latest release for their Teams collaborative apps, organizations can increase the productivity of their hybrid workforce by providing a consistent service experience in Teams and increase agent efficiency by deflecting and automating service requests with the Virtual Agent. Customers can get advanced cross-departmental capabilities and a single service experience in Teams-regardless of what department will field their help request-enabling agents to easily provide support by initiating a conversation directly in Teams.

Collaborative apps solve for the organizational shift that every business needs to make to address the ongoing challenges and demands of the hybrid workplace. Partner applications like ServiceNow's offerings and custom collaborative apps will help drive the digitization that organizations need to stay ahead of this curve.

Check out these additional resources to learn more about building collaborative apps with Teams:

Disclaimer

Microsoft Corporation published this content on 16 September 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 16 September 2021 21:21:03 UTC.


ę Publicnow 2021
All news about MICROSOFT CORPORATION
10:32aMICROSOFT : Introducing the 6-foot, 400 pound Xbox Series X Replica ‘Mini Fridge'; p..
PU
10:29aGLOBAL MARKETS LIVE : Macy's, Boeing, RioTinto, Virgin Galactic, Nestlé...
09:09aToday on Wall Street: Optimism returns
07:51aVC DAILY : Question: What Makes Decentralized -2-
DJ
04:37aACCENTURE : and Avanade Named Leaders in Everest Group's PEAK Matrix for Microsoft Dynamic..
AQ
03:52aShares in French tech champion OVHcloud gain 6% in Paris debut
RE
10/14Microsoft to shut down LinkedIn in China, cites 'challenging' environment
RE
10/14NEWS HIGHLIGHTS : Top Company News of the Day
DJ
10/14Coding platform GitLab valued at $14.9 billion in strong market debut
RE
10/14S&P 500 surges, biggest daily percentage rise since March on earnings, data
RE
More news
Analyst Recommendations on MICROSOFT CORPORATION
More recommendations
Financials (USD)
Sales 2022 192 B - -
Net income 2022 66 130 M - -
Net cash 2022 92 055 M - -
P/E ratio 2022 34,8x
Yield 2022 0,81%
Capitalization 2 273 B 2 273 B -
EV / Sales 2022 11,4x
EV / Sales 2023 9,94x
Nbr of Employees 181 000
Free-Float 99,9%
Chart MICROSOFT CORPORATION
Duration : Period :
Microsoft Corporation Technical Analysis Chart | MSFT | US5949181045 | MarketScreener
Technical analysis trends MICROSOFT CORPORATION
Short TermMid-TermLong Term
TrendsNeutralBullishBullish
Income Statement Evolution
Consensus
Sell
Buy
Mean consensus BUY
Number of Analysts 37
Last Close Price 304,21 $
Average target price 335,34 $
Spread / Average Target 10,2%
EPS Revisions
Managers and Directors
Satya Nadella Chairman & Chief Executive Officer
Bradford L. Smith President & Chief Legal Officer
Amy E. Hood Chief Financial Officer & Executive Vice President
James Kevin Scott Chief Technology Officer & Executive VP
Kirk Koenigsbauer COO & VP-Experiences & Devices Group
Sector and Competitors
1st jan.Capi. (M$)
MICROSOFT CORPORATION36.77%2 275 133
SEA LIMITED78.10%190 698
ATLASSIAN CORPORATION PLC75.20%102 352
ZOOM VIDEO COMMUNICATIONS, INC.-21.05%79 336
DASSAULT SYSTÈMES SE37.98%69 842
PALANTIR TECHNOLOGIES INC.3.40%47 559