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    INFY   INE009A01021

INFOSYS LIMITED

(INFY)
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Infosys : 80% of Australia and New Zealand residents believe digital Government services are on par or better than private sector, but accessibility improvements needed

06/23/2021 | 09:05am EDT

86% of Australians and New Zealanders want more inclusive services to better serve people with a disability.

Over half are calling for one central sign-in across Government services - showing strong appetite for a streamlined digital ID

Four out of five Australians and New Zealanders believe the digital services they access from Government, such as websites, apps and platforms, are superior or on par with those they access from private sector businesses, new research from Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, has revealed.

The data indicates while most users had positive digital experiences, over 80% noted more can be done for those living with a disability or in regional areas.

The study of 1,500 Australians and 1,000 New Zealanders found most (80%) had accessed digital Government services within the past year, reporting time saving benefits (39%), feeling confident using the services (38%), and finding them easy to use (35%).

'With millions of Australians and New Zealanders now accessing Government services through digital channels, it's a significant achievement to see satisfaction levels are on par and sometimes better than their experiences with private sector applications,' commented Senior Vice President and Regional Head Australia and New Zealand, Andrew Groth.

'Continuing to evolve user experiences, particularly among diverse audience groups, will be critical to creating truly inclusive digital services as well as help convert those who currently prefer non-digital channels. This includes finding new ways to connect citizens with Government services, enriching their lives through data and reimagining the human experience of both digital and physical touchpoints.'

Serving the needs of those living with a disability

The research found demand for greater data sharing was high on the agenda for people living with a disability. More than two in five (44%) called for medical history and healthcare information to be made available to healthcare professionals to improve the level of personalised care they receive.

But with increased data sharing comes increased perceived risk, with those with a disability more concerned about online security and privacy practices compared to the broader population (46% vs 39%). These citizens also sought more choice over what personal information is shared across specific Government agencies (39%).

Darrin Bond, Assistant Director-General at the Department of Children, Youth Justice and Multicultural Affairs commented, 'Digital government services and apps are central to how we deliver services to citizens. This past year has shown us that digital inclusivity is even more important as people with disability and lower digital confidence are highly impacted by the pandemic and its associated economic impact. We continue to be committed to addressing their needs in services design and delivery.'

Calls for streamlined digital identity

While Australian and New Zealand digital Government services are considered to be world leading, both nations are approaching major turning points to improve data sharing and promote a more holistic approach to the digital citizen experience. In Australia this takes the form of an Intergovernmental Data Sharing agreement, while New Zealand is developing a Digital Identity Trust Framework.

Over half of the survey respondents called for one central sign in to access all digital Government services, noting too many login points at present. The issue of access was exacerbated for those living with a disability. Just under a quarter (24% compared with 19% of all respondents) said they struggled to remember multiple passwords and account credentials for each platform, and 33%(versus 24%) found it difficult to locate the right information.

'There's a strong appetite for a digital identity that could streamline and simplify how we all engage across the digital economy. However implementing a highly trusted Digital ID that will work seamlessly across private and public sector, is an important part of our journey to be a leading digital economy,' added Mr Groth.

Citizen feedback

The study demonstrates that valuable feedback can be generated by asking Australians and New Zealanders to share their views on how to improve digital services, particularly people who identify as indigenous or those living with a disability.

For example, while the population at large is divided on whether empathy should be built into digital services, anecdotal feedback from the survey indicates it could be especially important for those with a disability. One respondent stated, 'when it comes to disability, not all cases are the same, and require human attention and empathy to provide best outcomes.'

In fact, a fifth of respondents wanted more opportunities to provide feedback and recommendations to Government, more popular (27%) among those with a disability.

Over three quarters of all respondents think more digital Government services should be available online, while 7 in 10 people believe they should be available in more languages - especially important among those who identified as indigenous (84%).

'We have a diverse community, so we need to design online experiences with all citizens in mind. There is value in continually seeking feedback and improvements from citizens to ensure we continue to support everyone in the community,' concludes Mr. Groth.

Explore this Infosys research report - What's Next for Digital Government Services here

NOTES TO EDITOR

Methodology

Infosys commissioned independent market research conducted by Pollfish in early 2021, surveying 2,500 Australian and New Zealand residents aged 18 and over.

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in over 50 countries to navigate their digital transformation. With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next

Safe Harbor

Certain statements in this release concerning our future growth prospects, financial expectations and plans for navigating the COVID-19 impact on our employees, clients and stakeholders are forward-looking statements intended to qualify for the 'safe harbor' under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding COVID-19 and the effects of government and other measures seeking to contain its spread, risks related to an economic downturn or recession in India, the United States and other countries around the world, changes in political, business, and economic conditions, fluctuations in earnings, fluctuations in foreign exchange rates, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, industry segment concentration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks or system failures, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Infosys has made strategic investments, withdrawal or expiration of governmental fiscal incentives, political instability and regional conflicts, legal restrictions on raising capital or acquiring companies outside India, unauthorized use of our intellectual property and general economic conditions affecting our industry and the outcome of pending litigation and government investigation. Additional risks that could affect our future operating results are more fully described in our United States Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2021. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the Company's filings with the Securities and Exchange Commission and our reports to shareholders. The Company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the Company unless it is required by law.

Media contacts:

For further information, please contact: PR_Global@infosys.com

(C) 2021 Electronic News Publishing, source ENP Newswire

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Financials
Sales 2022 1 184 B 15 947 M 15 947 M
Net income 2022 221 B 2 981 M 2 981 M
Net cash 2022 306 B 4 126 M 4 126 M
P/E ratio 2022 31,0x
Yield 2022 1,96%
Capitalization 7 021 B 94 432 M 94 572 M
EV / Sales 2022 5,67x
EV / Sales 2023 4,98x
Nbr of Employees 267 953
Free-Float 84,9%
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Number of Analysts 37
Last Close Price 1 631,55 INR
Average target price 1 759,40 INR
Spread / Average Target 7,84%
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Managers and Directors
Salil S. Parekh Chief Executive Officer, MD & Executive Director
Mohit Joshi Co-President
Ravi Kumar S. Co-President & Deputy Chief Operating Officer
Nilanjan Roy Chief Financial Officer
Nandan M. Nilekani Non-Executive Chairman
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