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    ILD   FR0004035913


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2O21 employee survey: very good scores despite the Covid crisis

06/15/2021 | 03:04am EDT

Press release

Paris, June 15, 2021

2O21 employee survey: very good scores despite the Covid crisis

Between April 1 and 9, 2021, the iliad Group's 9,200 employees in France were invited to take part in a survey about their working environment and conditions, conducted by the independent firm, Systemic Conseil.

Comprising 80 questions, the survey covered 13 topics including job satisfaction, the working environment, autonomy, safety, management practices and sense of belonging. Employees were also asked about their current morale in view of the Covid crisis.

A total 5,215 employees responded, representing a high participation rate of 57% compared with the usual rate of between 40% and 50% for this type of survey and workforce size.

The overall job satisfaction rate was 74%, up sharply by 8 points compared with the previous employee survey in 2019, despite the Covid crisis.

Higher scores for most of the indicators

The 2021 survey scores were compared with those of the 2019 survey, and out of 12 comparable topics, 9 scored higher in 2021. Group communications; work methods, systems and processes; and management practices were the three topics that saw the highest increases.

A dynamic employer

The scores recorded by the iliad Group are the result of its strategy implemented throughout the Covid crisis, as well as major HR projects launched in the past few months. The Group is a dynamic employer, with a near-20% increase in its workforce over the last three years. More than 600 jobs are currently available, mainly in technical domains related to the rollout, operation and maintenance of Fixed and Mobile networks. In addition, iliad plans to recruit over 200 people on work-study programs in 2021.


The Group is a responsible employer, investing massively in training its employees in order to build their skills and ensure their employability. In 2020, iliad financed over 400,000 hours of training, the

equivalent of 28 training hours per employee. The flagship of this training policy - the Free University - was officially launched in January 2021.

Commenting on the survey results, Thomas Reynaud, CEO of the iliad Group, said: "What this employee survey shows us is that the ordeal of Covid 19 has actually made us stronger. How many times have we heard the term "resilient" without really being able to define it? Iliad's resilience can be seen in the figures of this survey. 89% of our employees feel a strong sense of belonging within the Group."

To find out more:

See the summaryof the results of the iliad Group's 2021 employee survey in France.

Over half (57%) of the Group's 9,200 employees in France work on the rollout, operation and maintenance of its Fixed and Mobile networks across the country. Subscriber Relations account for almost 35% of the overall workforce, reflecting the Group's decision to have its own contact centers. The rest of the Group's employees work in retail sales of devices in its 130 stores (6% of employees) and in support functions (2%).


About the iliad Group

Formed in the early 1990s, the iliad Group is the inventor of the world's first triple-play box and has grown into a major European telecoms player, standing out for its innovative, straightforward and attractive offerings. The Group is the parent of Free in France, iliad in Italy and Play in Poland, has some 15,000 employees serving 42.7 million subscribers, and generated €5.9 billion in revenues in 2020. In France, the Group is an integrated Fixed and Mobile Ultra-Fast operator and had over 20 million retail subscribers at March 31, 2021 (13.4 million mobile subscribers and 6.8 million fixed subscribers). On March 23, 2021, it launched its B2B activity in France under the Free Pro brand. In Italy - where the Group launched its business in 2018 under the iliad brand, becoming the country's fourth mobile operator - it had over 7.5 million subscribers at end-March 2021. With the acquisition of the Polish mobile operator Play in November 2020, the iliad Group has become Europe's sixth-largest mobile operator by number of subscribers (excluding M2M). iliad is listed on Euronext Paris (under the ILD ticker symbol).

Find out more at:


Follow us on:

Twitter @GroupeIliad

LinkedIn Free Groupe iliad


Investor relations: ir@iliad.fr

Press relations: presse@iliad.fr

Exchange: Euronext Paris

Market place: Eurolist A of Euronext Paris (SRD)

Ticker symbol: ILD

ISIN: FR0004035913

FTSE classification: 974 Internet

Member of Euro Stoxx, SBF 120, CAC Mid 100



Iliad SA published this content on 15 June 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 15 June 2021 07:03:03 UTC.

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