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DXC TECHNOLOGY COMPANY

(DXC)
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DXC Technology : SBB with DXC Technology Improves Passenger Access to Travel Delay Refunds

07/21/2021 | 07:43am EDT

DXC Technology (NYSE:DXC) and the Swiss Federal Railways (SBB) have successfully implemented a customer service management platform across Switzerland to improve the process by which customers receive refunds for travel delays. DXC leveraged its Enterprise Technology Stack capabilities and expertise in ServiceNow applications and analytics to create with SBB an efficient, secure and reliable platform serving some 1.3 million train passengers. The solution also helps Swiss public, rail and bus transportation companies to comply with the national and European passenger laws.

After Switzerland adopted new national legislation for greater protection of passenger rights, starting in January 2021, all Swiss public transport companies were required to start compensating passengers for disrupted journeys. This includes train, bus, ferry and aerial tramway connections. SBB was assigned by the Swiss Federal Office of Transport to build and operate a platform that enables secure and easy refunds, which will be used by over 250 transportation companies in the country.

Drawing on their successful, long-standing collaboration, SBB selected DXC as a partner of choice in this new challenge. The two companies collaborated to use innovative technology to develop an efficient, safe and practical solution, both for passengers and the transportation companies.

DXC, which provides ServiceNow platform solutions for SBB, built a completely new customer service management solution, modernizing the existing platform by developing a fully automated, cloud-based portal. The automated portal has end-to-end integration with back office, travel and accounting teams, integrated third-party timetables, and automated ticket checks. There are also additional analytics and intelligence capabilities for enhanced checks to verify claims and protect against fraudulent actions.

With this smart and easy-to-use portal, SBB is optimizing both their operations and the passenger experience. Passengers can claim refunds for travel delays through a fully digital process which is much faster, and accessible anytime, anywhere. The high-level of automation has simplified and enabled more efficient data processing, with up to 80 percent of claims accepted or rejected automatically by the system, reducing lengthy waiting times at the physical SBB booths and errors in refund payments.

'DXC has worked closely with SBB to deliver a highly-automated portal for wide, public service use that will enable all public transportation companies to take better care of their passengers and customers,' said Gudrun Heim, managing director, DXC Technology, Switzerland. 'Our team has once again demonstrated how we deliver excellence for our customers developing and delivering digital business solutions to support their customer's needs using our capabilities across the Enterprise Technology Stack. The portal is easy-to-use and services both passengers and transportation companies in Switzerland.'

About DXC Technology

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

(C) 2021 Electronic News Publishing, source ENP Newswire

Stocks mentioned in the article
ChangeLast1st jan.
DXC TECHNOLOGY COMPANY 0.81% 34.78 Delayed Quote.35.07%
SERVICENOW, INC. 1.29% 662.65 Delayed Quote.20.39%
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Financials (USD)
Sales 2022 16 743 M - -
Net income 2022 430 M - -
Net Debt 2022 2 010 M - -
P/E ratio 2022 20,0x
Yield 2022 -
Capitalization 8 761 M 8 761 M -
EV / Sales 2022 0,64x
EV / Sales 2023 0,60x
Nbr of Employees 134 000
Free-Float 97,2%
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Number of Analysts 11
Last Close Price 34,78 $
Average target price 45,27 $
Spread / Average Target 30,2%
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Managers and Directors
Michael J. Salvino President, Chief Executive Officer & Director
Kenneth P. Sharp Chief Financial Officer & Executive Vice President
Ian C. Read Chairman
Ken Corless Executive VP-Technology, Offerings & Partners
Chris Drumgoole Chief Operating Officer & Executive Vice President
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