Log in
Show password
Forgot password ?
Become a member for free
Sign up
Sign up
New member
Sign up for FREE
New customer
Discover our services
Dynamic quotes 
  1. Homepage
  2. Equities
  3. United Kingdom
  4. London Stock Exchange
  5. Direct Line Insurance Group plc
  6. News
  7. Summary
    DLG   GB00BY9D0Y18


SummaryMost relevantAll NewsAnalyst Reco.Other languagesPress ReleasesOfficial PublicationsSector news

Direct Line Insurance : Pandemic sees 1,000 neighbour noise complaints every day

09/02/2021 EDT
Pandemic sees 1,000 neighbour noise complaints every day
4min read
02 Sep 2021
Share this story:
  • 2020/21 saw a 28 per cent increase in the number of noise complaints to councils
  • Six of the top 10 councils with the highest number of noise complaints were in London
  • Dudley in the West Midlands recorded 26,000 - the highest number of any council
  • Neighbour noise has negatively impacted the mental wellbeing of 16.7 million people since March 2020

The pandemic has seen complaints about noisy neighbours hit 1,000 a day, the equivalent of 40 an hour across the UK, reveals new research1 from Churchill Home Insurance.

Nearly 70,000 noise complaints were made between April 2020 and March 2021, 28 per cent more than the previous year when 289,000 complaints were made. Most councils (86 per cent) reported an increase in noise complaints in 2020/21 compared to 2019/20.

Neighbour noise has had a negative impact on the mental health of almost a third of Brits2 (32 per cent), some 16.7 million people, with neighbours playing music seen the worst noise for mental health (34 per cent). This was followed by the noise from children (30 per cent), garden noise (30 per cent), parties (29 per cent) and neighbours coming and going at antisocial hours (24 per cent).

Nearly half (43 per cent) of Brits, 22.7 million people, believe themselves to be more aware of noisy neighbours now than pre-pandemic, while over a third (39 per cent) are more aware of their own noise now.

Despite suffering from increased neighbour noise nuisance, just 11 per cent of those affected reported it to their local council. Based on a total of 370,000 noise complaints reported to councils in the last year, this suggests as much as 3.3 million noise issues were caused in 2020/21, an average of more than 9,000 a day and much more than those officially recorded.

In almost five million cases (29 per cent), the victim spoke to their neighbour about the issue but in fewer than a third (29 per cent) of these cases they were successful in stopping the noise. Other common actions taken were contacting the neighbour's landlord (16 per cent) and reporting them to the police (14 per cent).

Steven Williams, Head of Churchill home insurance, said: 'The pandemic has seen us confined to our homes which means we've probably all become very aware of noises around us. As we go into more of a 'new normal', many of us will carry on working from home, at least part of the time, so noisy neighbours will continue to be really disruptive.

'It may be the case that neighbours don't realise they are being noisy so the first step should always be speaking to them and explaining the problem. If that doesn't work and they carry on, then keep a record of the type of noise and time of day and speak to your local council about raising a potential noise complaint.'

Psychologist Donna Dawson, says: 'The past 18 months have seen our behaviour change in so many ways. With most of us being limited to our homes on a daily basis, it is understandable that noise complaints have risen. Even small changes in sound can cause increased anxiety and stress for many people, especially if it disrupts home life and makes it difficult to relax, work or look after family.

'When subjected to ongoing noise that is out of your control, there are a few techniques which might help you cope. These include moving to another room if possible and use a distraction of your own, such as TV, music or radio; use earplugs to deaden the strength of the sound; take deep breaths from your diaphragm on a slow count of ten on both the inhale and exhale to relax yourself; and even try some vigorous exercise, like jumping jacks, to burn off those stress hormones. It is always best to try speaking to a neighbour if you feel their noise is unreasonable, but do so when you are not feeling anxious or angry at the time.'

Regional findings

People are most likely to have been affected by noise in London, where half (51 per cent) of people have been negatively impacted by their neighbours. This is followed by those in the North East (37 per cent), South West and Scotland (both 34 per cent).

Six of the top 10 councils with the highest number of noise complaints were in London, with Newham (16,300), Islington (15,900) and Kensington and Chelsea (15,500) the capital's noise complaint hotspots. Kensington and Chelsea saw the greatest number of neighbour noise complaints per capita, with 99 for every 1,000 inhabitants.

Dudley in the West Midlands took the top spot for number of neighbour noise complaints in 2020/21, with 26,000 complaints made to councils. Birmingham also made the top 10, with 10,100 complaints received. North Lanarkshire was the only Scottish council which made it into the top 10, receiving 9.100 noise complaints last year.

Table one: Councils which received the most noise complaints in 2020/21

Local council

Noise complaints, 2020/21

Percentage increase vs 2019/20



+42 per cent

London Borough of Newham


+47 per cent

London Borough of Islington


+107 per cent

Royal Borough of Kensington and Chelsea


+18 per cent

London Borough of Barking and Dagenham


+48 per cent



+57 per cent

North Lanarkshire


-13 per cent

London Borough of Haringey


+37 per cent

London Borough of Redbridge


+73 per cent



+46 per cent

UK total


+28 per cent

UK total


+28 per cent

Source: Churchill Home Insurance 2021

At the other end of the scale, Wiltshire received just nine complaints last year, North Kesteven received 13 and Tamworth received 37.

On a broader regional basis, London accounted for more than a third (34 per cent) of all noise complaints last year, with an average of 38 complaints for every 1,000 households. On a household basis, this is ahead of the West Midlands (22 per 1,000), Scotland (15 per 1,000) and the South East (12 per 1,000). Every region saw an increase in noise complaints in 2020/21 compared to the previous year except for Northern Ireland.

Table two: Regional noise complaints


Noise complaints, 2020/21

Percentage increase vs 2019/20

Share of all complaints 2020/21



37 per cent

34 per cent

West Midlands


36 per cent

14 per cent

South East


32 per cent

12 per cent



8 per cent

10 per cent

East of England


19 per cent

6 per cent

North West


27 per cent

5 per cent

Yorkshire and the Humber


12 per cent

5 per cent

East Midlands


37 per cent

4 per cent

South West


21 per cent

4 per cent



23 per cent

4 per cent

North East


34 per cent

2 per cent

Northern Ireland


-17 per cent

2 per cent



28 per cent

100 per cent

Source: Churchill Home Insurance 2021


Notes to Editor

1 FOIA request to all local councils across England, Scotland, Wales and Northern Ireland. Of the 381 local councils, of which 272 (71.4%) responded and 269 (70.6%) did so with usable data.

2 Research conducted by Opinium amongst 2,000 UK adults between 23rd - 27th July 2021

For further information please contact:

Hayley Saunders
Churchill PR Manager

Tel: 07814269915

Email: [email protected]


Founded in 1989, Churchill is now one of the UK's leading providers of general insurance, offering car, home, travel and pet insurance cover over the phone or on-line.

Churchill general insurance policies are underwritten by U K Insurance Limited, Registered office: The Wharf, Neville Street, Leeds LS1 4AZ. Registered in England and Wales No 1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Churchill and U K Insurance Limited are both part of Direct Line Insurance Group plc.

Customers can find out more about Churchill products or get a quote by calling 0300 200 300 or visiting www.churchill.com


Direct Line Insurance Group plc published this content on 02 September 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 08 September 2021 09:41:03 UTC.

© Publicnow 2021
10/08DIRECT LINE INSURANCE : Cosmetics, medication and plastics blocking UK pipes
10/05DIRECT LINE INSURANCE : and Churchill on their updated travel insurance policies
10/04DIRECT LINE INSURANCE : Group announces the appointment of Ash Jokhoo as Chief Information..
10/01DIRECT LINE INSURANCE : Brits could pay £105 million a year in airport drop-off fees once ..
09/23DAILY DISASTERS : More than half of workers damaged business technology whilst working fro..
09/21DIRECT LINE INSURANCE : New study reveals potential negative impact of music on driver saf..
09/16DIRECT LINE INSURANCE : SMEs go digital despite high streets reopening
09/09DEATH OF THE FRONT GARDEN : Lack of parking sees Brits spend £27 billion turning front gar..
09/08SCHOOL RUN-CERTAINTY : New research reveals what parents dread most ahead of the back to s..
09/03DIRECT LINE INSURANCE : Cost drives electric vehicle concerns
More news
Analyst Recommendations on DIRECT LINE INSURANCE GROUP PLC
More recommendations
Sales 2021 3 066 M 4 211 M 4 211 M
Net income 2021 344 M 472 M 472 M
Net Debt 2021 - - -
P/E ratio 2021 11,2x
Yield 2021 8,68%
Capitalization 3 719 M 5 101 M 5 107 M
Capi. / Sales 2021 1,21x
Capi. / Sales 2022 1,15x
Nbr of Employees 10 807
Free-Float 98,0%
Duration : Period :
Direct Line Insurance Group plc Technical Analysis Chart | DLG | GB00BY9D0Y18 | MarketScreener
Technical analysis trends DIRECT LINE INSURANCE GROUP PLC
Short TermMid-TermLong Term
Income Statement Evolution
Mean consensus OUTPERFORM
Number of Analysts 17
Last Close Price 282,00 GBX
Average target price 362,24 GBX
Spread / Average Target 28,5%
EPS Revisions
Managers and Directors
Penelope Jane James Chief Executive Officer & Executive Director
Neil David Manser Chief Financial Officer & Executive Director
Danuta Gray Chairman
Steven Maddock Chief Operating Officer
Sebastian Richard Edward James Independent Non-Executive Director
Sector and Competitors