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Telekom Customer Center: Determine data privacy yourself

07/02/2021 | 07:30am EDT

Corporate Responsibility

Telekom Customer Center: Determine data privacy yourself
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Would you like your name to no longer appear in the phone book? Do you want to hear about current offers or services? Or would you like to see the individual telephone connections on your invoice? With us, you determine your own data privacy settings. You can easily view and change everything in the Telekom Customer Center. Around the clock, without involving telephone customer service, from home or on the go. An internet connection is sufficient. You can find out here, how to get to the right menu items.

You can manage your privacy settings yourself at any time in the Customer Center.

How it works: Just log in and get started

Log in via Internet at www.telekom.de/kundencenter with your personal username and password.

Are you signing up for the first time? Then first go to 'Jetzt registrieren' ('Register now'). You can find out how this works here.

You can access your personal data via (1) 'Mein Konto' ('My account') or via the tile (2) 'Meine Daten' ('My Data').

Tip 1: Create, view or change your phone book entry

Would you like to know whether your name is listed in the telephone directory or whether it can be requested from directory assistance service? You can create, change, or delete the entry yourself in the Telekom Customer Center.

First go to the menu item 'Mein Konto' ('My Account').

In the Telekom Customer Center under the setting 'Mein Konto' ('My Account'), select the menu item 'Telefonbucheintrag' ('Phone book entry').

In the list 'Meine Telefonbucheinträge' ('My phone book entries') you decide whether you want to set up, change or undo the entry for your mobile or landline network contract. You decide whether you want to publish your data in the following media:
- Telephone and business directories
- Directory assistance services, e.g. 11833
- Internet, for example www.dastelefonbuch.de or the phone book app.

By the way, the phone book entry is free of charge.

The 'Eintragsvorschau' ('Entry preview') shows you what the entry will look like and where it will be published.

Tip 2: Would you like more or less information? We are guided by you.

Under 'InfoService' in the Telekom Customer Center, you can decide whether you would like to receive messages from Telekom. We provide regular information on products, offers and services, for example about network expansion. You choose how you are notified and can change this at any time. More information about InfoService is available here.

First go to the menu item 'Mein Konto' ('My Account').

In the Telekom Customer Center under the setting 'Mein Konto' ('My Account'), select the menu item 'InfoService'.

The tile 'Mein InfoService' ('My InfoService') shows your different contracts. Use the stylus to select your landline or mobile phone contract. Then choose how you want to be informed.

Tip 3: How detailed do you want your phone bill to be?

In the Telekom Customer Center you can set how you want us to notify you about your invoice and to whom we should send it. On request, you can also receive an itemized proof of your telephone connections with your invoice.

The individual telephone connection record lists all chargeable phone calls. You can choose whether the telephone number is displayed in full or only a shortened representation of the last three digits.

We always want your data to be protected. That is why we do not send itemized records to your email address. However, you can call up and print out the proof at any time in the Telekom Customer Center.

We do not include connections within the framework of a flat rate and connections to certain protected organizations, for example church and social advice centers, in the individual telephone connection record.

First go to the menu item 'Mein Konto' ('My Account').

In the Telekom Customer Center under the setting 'Mein Konto' ('My Account'), select the menu item 'Rechnungseinstellung' ('Formatting the invoice structure').

The tile 'Rechnungseinstellungen' ('Formatting the invoice structure') offers your different possibilities with regard to your invoice. In the overview you can now select (please click on the stylus) and adjust the items invoice settings, invoice notification, invoice dispatch or itemized bill.

Example 'Einzelverbindungsnachweis': Change your settings for the itemized proof of your telephone connections for the desired phone number.


Deutsche Telekom AG published this content on 02 July 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 02 July 2021 11:29:17 UTC.

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