We recently spoke with a client in the agriculture industry who has just clocked their one year with CTM, to gain insights on their travel management experience so far.
What determined your need to go out to bid? What were you looking for in a new travel management partner?
As part of our business' procurement strategy, we review our trade partners on a regular basis to ensure we are receiving the best possible solutions for our requirements. It became apparent that we needed a travel management company that understood our business operation and so we began scoping our options.
In the past year, what are the most positive changes you have seen in your travel program?
Since we commenced our partnership with CTM, the high level of customer service we have received has been the most significant change in our travel program. We've also benefited from our account manager's forensic approach to choosing reporting options that best suit our business needs.
We understand that your business travel needs and objectives are unique. What are the elements that you feel make it such, and how does CTM accommodate for those intricacies?
With our Food Safety Auditors located across Australia and New Zealand, it was important to us that our travel booking platform offered access to a wide variety of accommodation options that span both large cities and regional areas. We also enjoyed the peace of mind knowing that we had access to reliable service providers through CTM.
Your company sets high expectations for its travel program. How is CTM specifically meeting your expectations?
The technology systems that CTM offers provides our business with up-to-date travel information and advanced reporting.
What are the three things that make CTM different from the rest of the industry, in your view?
Firstly, being customer-focused as well as taking the time to really understand our business needs and then providing a cost-effective service.
What recommendations or guidance would you give other travel managers that are looking at going out to bid?
I'd recommend that you make sure that you really know what your travel program requirements are. Also, take the time to map out what type of relationship you are hoping to have with your travel partner as this will influence who you decide to go with.
What has been the best customer engagement story you have heard over the last year?
There hasn't been one singular story, but I can say that the ongoing support provided by CTM over this past year has been highly valued by our travellers and travel coordinators.