1. Homepage
  2. Equities
  3. Spain
  4. Bolsas y Mercados Espanoles
  5. CaixaBank, S.A.
  6. News
  7. Summary
    CABK   ES0140609019

CAIXABANK, S.A.

(CABK)
  Report
SummaryQuotesChartsNewsRatingsCalendarCompanyFinancialsConsensusRevisions 
SummaryMost relevantAll NewsAnalyst Reco.Other languagesPress ReleasesOfficial PublicationsSector newsMarketScreener Strategies

CaixaBank S A : international banking network renews AENOR quality certification for its customer management model

01/21/2022 | 05:42am EDT

CaixaBank International Banking

• The certificate reflects the growth in market share, compliance with planned targets, the implementation of best practices and the International Banking Expert Programme.

• With this certification, CaixaBank's international banking business showcases the continued improvement in the quality of its customer service and management.

CaixaBank has successfully renewed the AENOR quality certification for its management model in financial services provision to its international banking network, in the framework of AENOR's standards for Business Financial advisory.

The company has thus secured the renewal of the certificate that the bank first received in 2017, when it became the first international banking network of a Spanish bank to receive this recognition.

Since the previous audit in September 2019, AENOR praised CaixaBank's "growth in market share and compliance with planned targets" despite the pandemic and noted "the coverage given to the success stories to implement good practices, as well as the International Banking Expert Programme".

According to the certification company's analysis, the network has seen its market share grow, both in Europe and internationally, exhibiting a positive trend in areas such as business volume and evolution and the sale of its own products.

The report also emphasises the improved training of the network's professionals through greater specialisation of the teams in key business, such as Commercial, Legal, Operations, Risks and Compliance, and more training tailored for the expatriate personnel to stay up to date on Spanish law, and the enhanced effort to promote the international banking business in other areas of the bank by working to improve the collaboration between different segments of the organisation.

The International Banking Expert Programme, whose goal is to grow the number of professionals with international experience, as well as to enrich them personally, is part of this framework.

A rigorous audit

The process of renewing the AENOR certification entailed a detailed audit of CaixaBank's model for managing its international banking business. The audit, conducted from July to September 2021, involved several company-wide departments, such as Human Resources, Internal Quality and Customer Experience. On this occasion, the activity of the CaixaBank branches in Frankfurt (Germany) and Tangier (Morocco) were audited in person, as was the activity in the representative offices in New York (USA) and Toronto (Canada). Over this period, the remaining branches and representative offices that make up the international banking network were also audited, albeit remotely, as per the AENOR model, and the reports were submitted for evaluation. Over 1,300 people took part in the process.

The goal of obtaining this certification is to constantly improve the service and management quality provided to the customers of CaixaBank's international network. The AENOR quality certification is essential to the business model of the bank, whose 2019-2021 Strategic Plan lays out "offering the best experience to the customer" as one of its basic pillars to. This certificate is also supports CaixaBank's EFQM European Excellence Model.

CaixaBank's International Banking Network

CaixaBank's International Banking offers support to customers of the branch network, CIB and Business Banking that operate abroad, as well as to local large corporates, thanks to its global outreach with over 150 professionals, 27 international service points and agreements with more than 1,760 correspondent banks.

CaixaBank's CIB&IB network operates branches in Germany, France, Morocco, Poland, Portugal and the United Kingdom, all of which, with the exception of Portugal, are authorised by the Spanish and local regulators to provide specific financial and banking services, such as short- and long-term financing, factoring, confirming, and other similar services related to this type of activity.

The institution also has 18 representative offices on 5 continents: Milan (Italy), Istanbul (Turkey), Beijing, Shanghai and Hong Kong (China), Singapore, Dubai (United Arab Emirates), New Delhi (India), Cairo (Egypt), Algiers (Algeria), Johannesburg (South Africa), New York (USA), Santiago de Chile (Chile), Bogotá (Colombia), Sao Paulo (Brazil), Lima (Peru), Sydney (Australia) and Toronto (Canada). It also has two Spanish Desk teams in Austria's Erste Bank (Vienna) and Mexico's Inbursa (Mexico City), to serve CaixaBank business customers in these markets.

The representative offices offer advice to multinational enterprises with subsidiaries in Spain, as well as to Spanish companies with projects abroad. Its main areas of coverage notably feature trade finance, payments, corporate and project finance.

Disclaimer

CaixaBank SA published this content on 21 January 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 21 January 2022 10:41:03 UTC.


© Publicnow 2022
All news about CAIXABANK, S.A.
05/17Caixabank Plans To Keep Its Stake In Telefonica, Chairman says
RE
05/17Caixabank Is Not Considering Transferring Its Headquarters Back To Barcelona, Chairman ..
RE
05/17Caixabank Is Not Analyzing Novobanco In Portugal, Plans To Keep Its Stake In BFA, CEO S..
RE
05/17Caixabank Is Not Considering Any M&A Transaction As Part Of Strategic Plan, CEO Says
RE
05/17Caixabank's CEO Does Not Believe Today's Share Buy-Back Program Will Be The Last One
RE
05/17European shares end up over 1% on China COVID relief, positive forecasts
RE
05/17Caixabank ups profitability target, unveils $1.9 billion share buy-back
RE
05/17TRANSCRIPT : CaixaBank, S.A. - Analyst/Investor Day
CI
05/17Caixabank ups profitability target, unveils $1.9 bln share buy-back
RE
05/17Spain's Caixabank raises 2024 profitability target to more than 12%
RE
More news
Analyst Recommendations on CAIXABANK, S.A.
More recommendations
Financials
Sales 2022 10 746 M 11 319 M 11 319 M
Net income 2022 2 466 M 2 597 M 2 597 M
Net Debt 2022 - - -
P/E ratio 2022 9,77x
Yield 2022 6,39%
Capitalization 24 561 M 25 870 M 25 870 M
Capi. / Sales 2022 2,29x
Capi. / Sales 2023 2,17x
Nbr of Employees 46 480
Free-Float 53,8%
Chart CAIXABANK, S.A.
Duration : Period :
CaixaBank, S.A. Technical Analysis Chart | CABK | ES0140609019 | MarketScreener
Technical analysis trends CAIXABANK, S.A.
Short TermMid-TermLong Term
TrendsNeutralNeutralNeutral
Income Statement Evolution
Consensus
Sell
Buy
Mean consensus BUY
Number of Analysts 21
Last Close Price 3,05 €
Average target price 3,64 €
Spread / Average Target 19,4%
EPS Revisions
Managers and Directors
Gonzalo Gortázar Rotaeche Chief Executive Officer & Executive Director
Javier Pano Riera Chief Financial Officer
José Ignacio Goirigolzarri Tellaeche Executive Chairman
Luis Javier Blas Agueros COO & Director-Media & Resources
Manuel Galarza Pont Director-Compliance & Control
Sector and Competitors