Ajman Bank wins Most Improved Call Center Award for 2017 from Ethos Integrated Solutions at the 6th Annual Service Olympian Awards
5 February 2018
Ajman Bank has won the prestigious award 'Most Improved Call Centre 2017' by Ethos Integrated Solutions for its best-in-class customer service at the Annual Customer Experience Benchmarking Index 2017 for retail banks and exchange houses throughout the GCC. The prestigious awards ceremony was held at Emirates Towers Hotel in Dubai, UAE. The award recognizes the performance of Ajman Bank during 2017. Ajman Bank has been awarded twice in the past five years.
Iqbal Sheikh - Head of Consumer Banking of Ajman Bank said, 'We are proud to be recognized in this way by this Customer Experience Benchmarking Index award, which is an independent award based on customer feedback. The award represents a new qualitative achievement in honour of Ajman Bank's commitment to providing the best service to its customers, and is a reflection of the hard work, dedication, level of competitiveness and excellence in delivering a unique experience to our customers at all levels'.
The award accentuates the Bank's continued success as a leading financial institution in the banking sector, and that this award as well as all the awards received by Ajman Bank represents a powerful incentive for us to reach new levels of growth and excellence in banking and supports the march of our contributions towards the development of innovative financial solutions that largely contributed to meet the needs of our affluent customers and support the expansion of our banking activities.
In the same context, Mr. Saqr Hamdan Al Zaabi - Head of Alternative Channels said 'At Ajman Bank, we always strive to serve customers at a competitive level, add value to our services through constant innovation and enhance our strategy towards providing services and developing banking facilities that suits our customers from institutions and individuals, which contributed to the achievement of financial successes at all levels.'
The selection of Ajman Bank was made by Ethos, a leader in conducting marketing research and surveys and measuring customer experiences worldwide, and under the supervision of a team of experts. The Call Centre's level of efficiency and customers' experience was monitored on measures such as quality of call answering, standards of communication, and the knowledge and performance of the Centre's staff, response times, employee knowledge, the level of compliance with standard banking rates and post-call customer satisfaction were all measured as part of the assessment.
The Service Awards for Customer Experiences honors the leading institutions that have played an outstanding role in the development of successful customer service strategies. The award also contributes to establishing global standards in delivering customer experiences. Ethos Integrated Solutions is a leading provider of independent assessment and consulting services to customers in the region. The award is one of the leading awards in the corporate and economic sectors in general.