Aetna (NYSE: AET)
is offering resources to members who have been affected by the wildfires
in Ventura, Los Angeles, and Butte counties in California.
Aetna members can refill their prescriptions early, if needed. Members
who use Aetna’s mail-order pharmacy can either get a prescription at an
alternate delivery location or refill a prescription that may have been
lost, damaged or destroyed.
In addition to helping with prescription refills, Aetna professionals
who have experience dealing with traumatic events are also available to
help. The company has opened its Resources for Living services to those
affected by the wildfires, regardless of whether they are Aetna members
or not. Individuals can call 1-833-327-AETNA (1-833-327-2386) for
assistance with finding available shelters, accessing government
resources and seeking referrals or help to cope with the emotional
impact of the wildfires.
“Our thoughts are with those affected by the California wildfires,” said
Kristen Miranda, California Market President. “Aetna is focused on
helping our members get the care and medications they need, knowing that
many may have evacuated from their homes and are unable to use their
regular physicians, pharmacies and hospitals.”
Aetna members affected by these wildfires can also seek emergency care
anywhere, as needed. The company will monitor the impact these wildfires
has on its network doctors, hospitals and other health care providers,
and make further modifications to its policies as necessary to ensure
members have access to care.
If any additional local, state or federal disaster executive orders or
regulations are issued related to these catastrophic event, Aetna will
adjust its policies to comply.
Aetna members and health care providers affected by the wildfires who
need care or other assistance can reach the company at the following
Aetna Member Services: Call the number printed on your ID
card*. If ID card is unavailable, call 1-800-443-AETNA
Rx Member Services and Aetna Rx Home Delivery Customer Service: 1-888-RX
Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX
Aetna Student Assistance Program: 1-877-351-7889
Aetna Dental: 1-877-238-6200
Aetna Vision Preferred: 1- 866-652-0018
Health care providers should contact the Provider Service Centers:
Indemnity and PPO-based benefit plans: 1-888-MD-AETNA (1-888-632-3862)
HMO benefit plans: 1-800-624-0756
Coventry Health Plans:
- Commercial HMO and PPO Plans
- Medicare Advantage Plans 1-800-847-3995
Coventry National and First Health Plans 1-800-937-6824
* Members can find replacement ID cards and access to a
Personal Health Record on Aetna’s secure member site Aetna Navigator™.
Log in on Aetna’s home page.
Aetna is one of the nation’s leading diversified health care benefits
companies, serving an estimated 39.0 million people with information and
resources to help them make better informed decisions about their health
care. Aetna offers a broad range of traditional, voluntary and
consumer-directed health insurance products and related services,
including medical, pharmacy, dental and behavioral health plans, and
medical management capabilities, Medicaid health care management
services, workers’ compensation administrative services and health
information technology products and services. Aetna’s customers include
employer groups, individuals, college students, part-time and hourly
workers, health plans, health care providers, governmental units,
government-sponsored plans, labor groups and expatriates. For more
information, see www.aetna.com
and learn about how Aetna is helping to build a healthier world.
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