Log in
E-mail
Password
Show password
Remember
Forgot password ?
Become a member for free
Sign up
Sign up
New member
Sign up for FREE
New customer
Discover our services
Settings
Settings
Dynamic quotes 
OFFON
News: Latest News
Latest NewsCompaniesMarketsEconomy & ForexCommoditiesInterest RatesBusiness LeadersFinance Pro.CalendarSectors 
All NewsEconomyCurrencies & ForexEconomic EventsCryptocurrenciesCybersecurityPress Releases

Central Bank of Kenya : ADDENDUM 4 - TENDER FOR SUPPLY, IMPLEMENTATION, DEPLOYMENT AND COMMISSIONING OF A CENTRALIZED APPLICATION SERVICE & INFRASTRUCTURE PERFORMANCE MONITORING SOLUTION

10/22/2021 | 10:54am EST

BANKI

CENTRAL

BANK OF

KUU YA

KENYA

KENYA

Haile Selassie Avenue

P.O. Box 60000 - 00200 Nairobi Kenya

Telephone: 2861000/2863000,

Email: supplies@centralbank.go.ke

ADDENDUM NO. 4

TENDER FOR SUPPLY, IMPLEMENTATION, DEPLOYMENT AND COMMISSIONING OF A CENTRALIZED APPLICATION SERVICE & INFRASTRUCTURE PERFORMANCE MONITORING SOLUTION (INFRASTRUCTURE & APM) FOR CENTRAL BANK OF KENYA, TENDER NO.CBK/013/2021-2022

The above captioned tender was published on 28th September, 2021 and Addenda Nos. 1-3. issued on 7th ,13th and 18th October 2021, respectively. In response to the clarifications sought by prospective bidders, the Bank is hereby issuing Addendum No. 4 as follows:

No.

Clarification

Response

1

How many physical servers are required to

Refer to ADDENDUM NO. 3

be monitored?

2

How many virtual servers are required to

Refer to ADDENDUM NO. 3

be monitored?

3

How many Network Components and

Refer to ADDENDUM NO. 3

Devices are required to be monitored?

4

For the Network Management, how many

ADDENDUM NO. 3. Network devices are Cisco based. The

Network Components will be managed and

finner details cannot be disclosed for control reason.

discovered? Please include details and

vendor/model of each network component.

5

For the Application Monitoring, how many

Refer to ADDENDUM NO. 2 and the Tender document.

servers (physical and virtual) will be

Information adequately provided.

monitored?

6

Please include a list of all the Enterprise

Information adequately covered on tender document.

and Business Applications required to be

Refer to: 5.2 SUMMARY OF THE CURRENT CBK IT

monitored along with the middleware

ENVIRONMENT

details and exact versions (Database,

Application Server… etc.) of each

application.

7

How many client devices (laptops,

End user devices are not part of the scope

desktops, … etc.) are required to be

monitored as part of the solution?

8

How many sites are required to be

Refer to ADDENDUM NO. 2 and the Tender document.

monitored as part of the solution?

Information adequately provided.

9

How many data centres do you have and

Refer to addendum no 2

are required to be monitored as part of the

solution?

No.

Clarification

Response

User Sizing

10

How many personnel are there in the IT

As a control measure, this cannot be disclosed.

Department?

11

Do you have a dedicated NOC/SOC team?

Work in Progress

12

How many dedicated engineers do you

Refer to addendum 2

have for the monitoring of your IT

Infrastructure and Applications?

Discovery of Current IT Solutions

13

What is the current solution used for Help

Microsoft Service Manager

Desk or Service Desk?

14

What is the current solution used for IT

None

Service Management?

15

What is the current solution used for

None

Infrastructure Monitoring?

16

What is the current solution used for

None

Applications Performance Management?

17

What is the current solution used for

None

Discovery and IT Asset Management?

18

What is the current solution used for

None

Network Monitoring?

19

What is the current solution used for Log

None

Analysis?

20

What is the current solution used for

As a control measure, this cannot be disclosed.

Business Intelligence and Reporting?

21

From the solutions above, please indicate

Refer to SECTION V - REQUIREMENTS OF THE

which solutions needs to be considered for

INFORMATION SYSTEM for the scope

replacement or upgrade to better

solutions?

22

Please list any other solutions that are used

None. Refer to SECTION V - REQUIREMENTS OF THE

in the IT Domain that is considered to be

INFORMATION SYSTEM for the scope definition

replaced, or currently you are facing an

issue with and are not fully satisfied with

the current solution

Modules and Application Scope of Work

23

From the below functionalities, please

indicate (Yes or No) to select the ones that

you require to be implemented as part of

SECTION VI - CENTRALIZED APPLICATION &

the Monitoring Solution and as part of the

INFRASTRUCTURE PERFORMANCE MONITORING

scope for this project. For each

SOLUTION (INFRA&APM)

functionality, please provide a brief

description of the expected functionality

and the number of servers, network

components, applications components,

and middleware components, where

applicable, required to be scoped as part of

this project.

a) Event Management

SECTION VI - CENTRALIZED APPLICATION &

INFRASTRUCTURE PERFORMANCE MONITORING

SOLUTION (INFRA&APM) states the requirements. Table

7.19 Environment Monitoring Capabilities

b) Event Correlation

SECTION VI - CENTRALIZED APPLICATION &

INFRASTRUCTURE PERFORMANCE MONITORING

SOLUTION (INFRA&APM) states the requirements. Table

7.17 Artificial Intelligence for IT Operations (AIOPs)

No.

Clarification

Response

c) Event Enrichment

SECTION VI - CENTRALIZED APPLICATION &

INFRASTRUCTURE PERFORMANCE MONITORING

SOLUTION (INFRA&APM) Table 7.7

d) Network Monitoring

SECTION VI - CENTRALIZED APPLICATION &

INFRASTRUCTURE PERFORMANCE MONITORING

SOLUTION (INFRA&APM) Table 7.19 Environment

Monitoring Capabilties

e) Network Management

SECTION VI - CENTRALIZED APPLICATION &

INFRASTRUCTURE PERFORMANCE MONITORING

SOLUTION (INFRA&APM) Table 7.19 Environment

Monitoring Capabilties

f) Network Performance Monitoring

SECTION VI - CENTRALIZED APPLICATION &

INFRASTRUCTURE PERFORMANCE MONITORING

SOLUTION (INFRA&APM) Table 7.19 Environment

Monitoring Capabilties

g) Applications Monitoring

SECTION VI - CENTRALIZED APPLICATION &

INFRASTRUCTURE PERFORMANCE MONITORING

SOLUTION (INFRA&APM) states the requirements. Table

7.15 Real Time Performance Monitoring of Applications

h) User Experience Monitoring

section 5.1.2 Capabilities Sought

i) Automatic Applications Discovery and

section 5.1.2 Capabilities Sought

CMDB with relationships between all CIs?

j) Log Analysis

SECTION VI - CENTRALIZED APPLICATION &

INFRASTRUCTURE PERFORMANCE MONITORING

SOLUTION (INFRA&APM). Table 7.1 Proven, Integrated

Platform Capabilities

k) Service Topology Management

section 5.1.2 Capabilities Sought

l) Dashboards and Reporting

SECTION VI - CENTRALIZED APPLICATION &

INFRASTRUCTURE PERFORMANCE MONITORING

SOLUTION (INFRA&APM). Table 7.4 Pre-Packaged

Content and Capabilities for Service Intelligence

m) End-to-end application resource

SECTION VI - CENTRALIZED APPLICATION &

monitoring

INFRASTRUCTURE PERFORMANCE MONITORING

SOLUTION (INFRA&APM). Table 7.1 Proven, Integrated

Platform Capability

n) Anomaly Detection and Cognitive

SECTION VI - CENTRALIZED APPLICATION &

Service Analysis for Unstructured Data

INFRASTRUCTURE PERFORMANCE MONITORING

SOLUTION (INFRA&APM) Table 7.1 Proven, Integrated

Platform Capabilities

o) Anomaly Detection and Performance

SECTION VI - CENTRALIZED APPLICATION &

Metric Analysis for Structured Data

INFRASTRUCTURE PERFORMANCE MONITORING

SOLUTION (INFRA&APM). Table 7.8 Flexible Search and

Alerting Capabilities

p) Applications Diagnostics

SECTION VI - CENTRALIZED APPLICATION &

INFRASTRUCTURE PERFORMANCE MONITORING

SOLUTION (INFRA&APM). Table 7.5 Ability to Be Used for

a Broad Range of Use Cases Beyond IT, Table 7.6 Ability

to Ingest all the Original Machine Data / Log Files from

any

q) Transaction tracking to isolate

SECTION VI - CENTRALIZED APPLICATION &

application level performance bottlenecks

INFRASTRUCTURE PERFORMANCE MONITORING

SOLUTION (INFRA&APM). Table 7.6 Ability to Ingest all

the Original Machine Data / Log Files from any, Table

7.15 Real Time Performance Monitoring of Applications

No.

Clarification

Response

r) Dynamic and historical topology

Addendum No. 2

s) Dynamic Topology mapping of Network

5.1.2 Capabilities Sought

Components

t) Automation and Runbooks

Table 7.18 Alerting Capabilities, Table 7.17 Artificial

Intelligence for IT Operations (AIOPs)

u) Other Functionalities - Please specify any

Refer to SECTION V - REQUIREMENTS OF THE

other functionalities required for

INFORMATION SYSTEM and SECTION VI - CENTRALIZED

Monitoring

APPLICATION & INFRASTRUCTURE PERFORMANCE

MONITORING SOLUTION (INFRA&APM) states the

requirements

24

Do you have a requirement to monitor

Current applications are monolithic

containerized applications hosted on

Docker, Redhat OpenShift, Kubernetes, or

similar?

25

Do you have any applications running on a

None

public cloud that you need to monitor? If

yes, can you please list all of these

applications including their technical

details and where they are hosted.

26

Do you have any applications running on a

None

hybrid-cloud that you need to monitor? If

yes, can you please list all of these

applications including their technical

details and where they are hosted.

Data Size, Readiness, and Network Connectivity

27

On average, how many events are

No monitoring solution is in place to give a view of the

generated by different components per

number of events generated across the organization.

day? (In terms of number of events)

However, the size of logs generated within 24 hours is

700GB. 5.2 SUMMARY OF THE CURRENT CBK IT

ENVIRONMENT

28

Roughly, how many reports are required as

refer to addendum 2

part of the solution required? Please list

some of the reports required.

29

In total, how many different

Refer to addendum 2

branches/facilities/locations/sites are to be

monitored in-scope of this

implementation? This can be divided by

Building or Area depending on the nature

of the Facility.

30

Are all the locations connected via a High-

Refer to addendum 2

Speed Network?

31

What is the speed and latency of the

Refer to addendum 2

Network connecting all branches/sites?

32

Do you have locations that require a proxy

None

or a jump server (back-to-back) cables to

be accessed?

33

Do you have tracked discovery and

Inventory maintained manually. For the scope of the

inventory of all Network Devices allowing

project, refer to tender document.

for a single database or register of all

network devices? If not, is this discovery

activity considered part of the scope for

this project?

34

Do you have tracked discovery and

Inventory maintained manually. For the scope of the

inventory of all Applications allowing for a

project, refer to tender document.

single database or register of all Business

and Enterprise Applications? If not, is this

No.

Clarification

Response

discovery activity considered part of the

scope for this project?

35

Do you have an updated and tracked

Inventory maintained manually. For the scope of the

register of all your Network LANs, VLANS,

project, refer to tender document.

and Subnets across the enterprise for all

locations? If not, is this discovery activity

considered part of the scope for this

project?

Integration with Systems

36

Do you have a requirement to integrate

None

the Monitoring Solution with any existing

Monitoring Component from any vendor or

Element Management System (EMS)? If

yes, can you please list all the Monitoring

Components and the Element

Management Systems (EMSs) that requires

to be integrated with the solution.

37

Do you have a requirement to integrate

Refer to the tender document. Listing of the applications

the Monitoring Solution with any existing

and systems adequately provided. Versions cannot be

system or application in your organization?

disclosed due for control measures. 5.2 SUMMARY OF

Please indicate in details each system, with

THE CURRENT CBK IT ENVIRONMENT

its version and the required integration

scenario or integration benefit from

integrating with the monitoring Solution.

Support and Maintenance

38

For the 24/7 on-site support required, do

Bank's working days are Monday to Friday. The support

you need to have a number of on-site

is in terms of break& fix and proactive services. Table

engineers for each shift (3 shits) for 3

7.25 Support & Solution Maintenance in the tender

years? Or do you only need remote

support?

39

Do you require to have a number of on-site

No operations during holidays and weekends except for

engineers working on weekends and

break and fix activities and scheduled tasks. Refer to

national holidays to support the solution

Table 7.25 Support & Solution Maintenance in the tender

on a 24-hours bases (3 shifts)?

document.

40

If we provide a support option with three

Bidders are allowed to propose their best/ideal support

first-level support engineers (one per shift),

options.

backed up by a team of second-level and

third-level support for the solution, would

this model be accepted

41

What is your required SLA for solving any

Bidders are allowed to propose their best/ideal support

incidents with the monitoring solution (in

options as specified in the tender

Hours for Contact, Response and

Resolution, for each severity/priority

critical, high, medium and low)?

42

Do you want your SLA to include

Yes.

enhancements to the monitoring solution

for changes that might be required in the

3-Years support period for the

implemented in-scope functionality of the

monitoring solution?

43

What is your required SLA for

Bidder is requested to propose an SLA as per Table 7.25

implementing enhancements for the

Support & Solution Maintenance

monitoring solution (in Hours for Contact,

Response and Resolution, for each

severity/priority simple, average, and

complex)?

This is an excerpt of the original content. To continue reading it, access the original document here.

Disclaimer

Central Bank of Kenya published this content on 22 October 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 22 October 2021 14:53:03 UTC.


ę Publicnow 2021
Latest news "Economy & Forex"
04:50pAER AUSTRALIAN ENERGY REGULATOR : Annual electricity benchmarking reports released alongside a new consultation paper on capitalisation
PU
04:03pECB's Lagarde says euro zone in better shape facing new COVID wave, Omicron variant
RE
03:30pCold snap lifts Nordic power price for Monday to record high
RE
03:20pMEDIA STATEMENT : Westville Residents Call for Gas Amendment Bill to be Inclusive
PU
03:00pEcb's lagarde says euro zone now better equipped for potential new wave of covid-19 infections or omicron variant
RE
02:51pBERNARD ARNAULT : Louis Vuitton star designer Virgil Abloh dies after private battle with cancer
RE
02:30pOPEC postponses technical meetings to evaluate Omicron impact -sources
RE
02:25pOPEC postpones technical meetings to evaluate Omicron impact -Bloomberg News
RE
02:15pStar designer Virgil Abloh dies of cancer after private battle - LVMH
RE
02:01pGermany says working with U.S. on Nord Stream 2 deal
RE
Latest news "Economy & Forex"