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  5. Zendesk, Inc.
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    ZEN   US98936J1016

ZENDESK, INC.

(ZEN)
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Business Summary
Logo Zendesk, Inc.
Zendesk, Inc. is a software development company that provides software as a service (SaaS) solution. The Company offers a range of product solution, which includes Zendesk Support, Zendesk Chat, Zendesk Talk, Zendesk Guide, Zendesk Gather, Zendesk Explore, Zendesk Sell, and Zendesk Apps. Zendesk Support is a system for tracking, prioritizing, and solving customer support tickets across multiple channels. Zendesk Chat is live chat and messaging software. Zendesk Talk is cloud-based call center software. Zendesk Guide is a knowledge base that powers both customer self-service and support agent productivity. Zendesk Gather is community forum software. Zendesk Explore provides analytics for organizations to measure and improve the entire customer experience. Zendesk Sell is a sales customer relationship management (CRM) product solution. Zendesk Apps enable organizations to customize Zendesk product and platform solution interfaces and optimize workflow through plug-ins.

Number of employees : 4 130 people.
Sales per Business
20192020Delta
Customer Service Platform816.42100.3%1 029.56100.1% +26.11%
USD in Million
Sales per region
20192020Delta
United States427.6952.5%536.2052.1% +25.37%
EMEA231.5028.4%292.5528.4% +26.37%
APAC89.0310.9%110.8810.8% +24.54%
Other68.208.4%89.948.7% +31.89%
USD in Million
Managers
Name Title Age Since
Mikkel Svane Chief Executive Officer & Director 50 2007
Shelagh Glaser Chief Financial & Accounting Officer 57 2021
Adrian McDermott Chief Technology Officer 52 2021
Colleen Berube Chief Information Officer - 2019
Jeffrey Titterton Chief Operating Officer 48 2021
L. Michelle Wilson Independent Director 58 2014
Carl Bass Lead Independent Director 64 2016
Hilarie Koplow-McAdams Independent Director 57 2017
Michael Lyle Frandsen Independent Director 59 2017
Thomas J. Szkutak Independent Director 60 2019
Members of the board
Name Title Age Since
Mikkel Svane Chief Executive Officer & Director 50 2007
L. Michelle Wilson Independent Director 58 2014
Carl Bass Lead Independent Director 64 2016
Hilarie Koplow-McAdams Independent Director 57 2017
Michael Lyle Frandsen Independent Director 59 2017
Thomas J. Szkutak Independent Director 60 2019
Michael John Curtis Independent Director - 2019
Archana Agrawal Director 43 2020
brandon gayle Director - 2021
Steve Johnson Director - 2021
Equities
Vote QuantityFree-FloatCompany-owned sharesTotal Float
Stock A 1 121,595,601 120,046,790 98.7% 0 0.0% 98.7%
Shareholders
NameEquities%
Capital Research & Management Co. (World Investors) 14,701,958 12.2%
The Vanguard Group, Inc. 11,064,638 9.15%
Janus Capital Management LLC 6,007,604 4.97%
CRV LLC 5,168,670 4.28%
Fidelity Management & Research Co. LLC 4,372,457 3.62%
Pictet Asset Management SA 3,379,137 2.80%
BlackRock Fund Advisors 2,975,670 2.46%
SSgA Funds Management, Inc. 2,501,380 2.07%
SCGE Management LP 2,298,100 1.90%
Wellington Management Co. LLP 2,248,508 1.86%
Brand Portfolio
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