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MarketScreener Homepage  >  Equities  >  Xetra  >  USU Software AG    OSP2   DE000A0BVU28

USU SOFTWARE AG

(OSP2)
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USU Software : Delivers Best-in-Class Knowledge Management Capabilities to E470

11/05/2020 | 02:57am EST

USU announced that WSP has chosen USU's Knowledge Center as the knowledge management platform for the E-470 contact center.

WSP USA, supporting E-470, evaluated multiple vendors to centralize their printed and digital support information into a single source of truth that was designed for contact center requirements. The knowledge management solution must capture, maintain and deliver support data to ensure consistent service among agents and channels as well as serve as a training hub.

'Working with talented teams from both WSP and E-470, we had a quick and successful rollout which also provided a critical piece of contact center infrastructure they could rely on during the COVID-19 crisis ' said Mel Passarelli, CEO of Aspera, a subsidiary of the USU group in North America

Knowledge Center was configured, customized and deployed within two weeks, saving backend teams countless hours of editorial and maintenance work and empowering agents to more quickly serve customers. It now additionally serves as a hub for employee training and onboarding.

Susan Ermisch, Director Of Customer Service at WSP USA for E-470 said 'Knowledge Center brought together everything into a single system that's designed exactly for contact center needs. I can't imagine ever going back.'

Disclaimer

USU Software AG published this content on 05 November 2020 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 05 November 2020 07:56:02 UTC


© Publicnow 2020
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Financials
Sales 2020 106 M 129 M 129 M
Net income 2020 5,17 M 6,27 M 6,27 M
Net cash 2020 6,10 M 7,40 M 7,40 M
P/E ratio 2020 63,3x
Yield 2020 1,29%
Capitalization 326 M 394 M 396 M
EV / Sales 2020 3,02x
EV / Sales 2021 2,70x
Nbr of Employees 735
Free-Float 40,1%
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Technical analysis trends USU SOFTWARE AG
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Mean consensus OUTPERFORM
Number of Analysts 2
Average target price 26,25 €
Last Close Price 31,00 €
Spread / Highest target -12,9%
Spread / Average Target -15,3%
Spread / Lowest Target -17,7%
EPS Revisions
Managers and Directors
NameTitle
Bernhard Oberschmidt Chairman-Management Board
Udo Strehl Chairman-Supervisory Board
Erwin Staudt Member-Supervisory Board
Gabriele Walker-Rudolf Member-Supervisory Board
Bernhard Böhler Deputy Chairman-Management Board
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