Log in
Show password
Forgot password ?
Become a member for free
Sign up
Sign up
New member
Sign up for FREE
New customer
Discover our services
Dynamic quotes 
  1. Homepage
  2. Equities
  3. Germany
  4. Xetra
  5. USU Software AG
  6. News
  7. Summary
    OSP2   DE000A0BVU28


SummaryMost relevantAll NewsOther languagesPress ReleasesOfficial PublicationsSector news

PRESS RELEASE : USU Launches New Release for Knowledge Management

10/04/2021 | 04:56am EST

DGAP-News: USU Software AG / Key word(s): Miscellaneous USU Launches New Release for Knowledge Management 2021-10-04 / 10:55 The issuer is solely responsible for the content of this announcement.


Version 7.2 delivers redesigned interface, brand new editor, and advanced analytics Möglingen, Germany - October 4, 2021. USU is thrilled to announce the latest release of its predictive knowledge management software, Knowledge Center. USU Knowledge Management Version 7.2 highlights include an upgraded user interface, streamlined editor, advanced analytics and AI-powered automatic document tagging. New features are designed to further improve the agent experience, making it easier than ever to create, find and deliver support information to customers. The user interface was modernized with USU's new branding, while customers may choose to customize using their own corporate branding.

Dynamic Content Creation, Delivery Across Channels & Devices Knowledge Center's new block-based document editor enables users to mix static and dynamic content, adding conditions for when and how data should appear. This was developed in tandem with a new document type called active document. USU Knowledge Management can flexibly structure content and define what information is displayed and how, based on the type of communication channel, context, and device type. This enables editors to use fewer documents and consolidate support data further.

Additional capabilities to use off-the-shelf industry-specific templates such as insurance, automotive, energy, make it easier than ever to offer consolidated, accurate, global-friendly customer service whatever the channel and market. Know Your Service Inside & Out with Enhanced Analytics Robust knowledge management analytics for interaction metrics, search patterns and more provide organizations with valuable data to tailor services to agent and customer needs. With the enhanced analytics module, service teams gain concrete insights through individual dashboards and reports to identify content gaps, request trends, content timeliness, search performance, or peak times. This not supports plan staffing or training needs, but also helps manage service offerings and improve agent performance.

"With Knowledge Center 7.2, we step into the global spotlight, delivering an end-to-end leading knowledge management and best-of-breed solution for omnichannel customer service", says Sven Kolb, Managing Director at USU.

This press release is available at http://www.usu.com. USU As a leading provider of software and services for IT and customer service management, USU enables companies to master the demands of today's digital world. Global organizations use our solutions to cut costs, become more agile and reduce risks - with smarter services, simpler workflows and better collaboration. With more than 40 years of experience and locations worldwide, the USU team brings customers into the future. In addition to USU GmbH, which was founded in 1977, the subsidiaries USU Technologies GmbH, USU Solutions GmbH, USU Solutions Inc. and USU SAS also belong to USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard of the German Stock Exchange.

Further information: https://www.usu.com Contact

USU Solutions Inc. Evonne Wetzner Marketing Director Email: evonne.wetzner@usu.com

USU Software AG Dr. Thomas Gerick Corporate Communications Manager Email: thomas.gerick@usu.com USU Software AG Investor Relations Manager Falk Sorge Email: falk.sorge@usu.com


2021-10-04 Dissemination of a Corporate News, transmitted by DGAP - a service of EQS Group AG. The issuer is solely responsible for the content of this announcement. The DGAP Distribution Services include Regulatory Announcements, Financial/Corporate News and Press Releases. Archive at www.dgap.de


Language:     English 
Company:      USU Software AG 
              71696 Möglingen 
Phone:        +49 (0)7141 4867-0 
Fax:          +49 (0)7141 4867-200 
E-mail:       info@usu-software.de 
Internet:     www.usu-software.de 
ISIN:         DE000A0BVU28 
WKN:          A0BVU2 
Listed:       Regulated Market in Frankfurt (Prime Standard); Regulated Unofficial Market in Berlin, Dusseldorf, 
              Hamburg, Munich, Stuttgart, Tradegate Exchange 
EQS News ID:  1237912 
End of News   DGAP News Service 

1237912 2021-10-04

Image link: https://eqs-cockpit.com/cgi-bin/fncls.ssp?fn=show_t_gif&application_id=1237912&application_name=news

(END) Dow Jones Newswires

October 04, 2021 04:55 ET (08:55 GMT)

All news about USU SOFTWARE AG
12/03USU SOFTWARE : How Automation Improves EX and CX, Not Replaces Humans
11/25USU SOFTWARE AG : Notification and public disclosure of transactions by persons
11/23USU SOFTWARE : The 5-Step Guide to Flash Organizations
11/18USU Software AG records jump in profits
11/18USU Software AG records jump in profits
11/18USU Software AG Reports Earnings Results for the Third Quarter and Nine Months Ended Se..
11/11Ultimate Guide to Microsoft 365
11/02USU wins leading European retail group as a new customer for SAP(R) license management
11/02USU Wins Leading European Retail Group as A New Customer for Sap(R) License Management
11/02USU wins leading European retail group as a new customer for SAP« license management
More news
Sales 2021 112 M 127 M 127 M
Net income 2021 7,70 M 8,68 M 8,68 M
Net cash 2021 6,20 M 7,00 M 7,00 M
P/E ratio 2021 32,2x
Yield 2021 1,81%
Capitalization 247 M 279 M 279 M
EV / Sales 2021 2,15x
EV / Sales 2022 1,87x
Nbr of Employees 750
Free-Float 41,3%
Duration : Period :
USU Software AG Technical Analysis Chart | OSP2 | DE000A0BVU28 | MarketScreener
Technical analysis trends USU SOFTWARE AG
Short TermMid-TermLong Term
Income Statement Evolution
Mean consensus BUY
Number of Analysts 2
Last Close Price 23,50 €
Average target price 32,25 €
Spread / Average Target 37,2%
EPS Revisions
Managers and Directors
Bernhard Oberschmidt Chief Executive Officer
Udo Strehl Chairman-Supervisory Board
Erwin Staudt Member-Supervisory Board
Gabriele Walker-Rudolf Member-Supervisory Board
Falk Sorge Head-Investor Relations
Sector and Competitors
1st jan.Capi. (M$)
SAP SE6.47%152 004
SERVICENOW, INC.11.39%122 006
HUBSPOT, INC.93.13%35 203