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    OSP2   DE000A0BVU28

USU SOFTWARE AG

(OSP2)
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PRESS RELEASE : USU Launches New Release for Knowledge Management

10/04/2021 | 04:56am EST

DGAP-News: USU Software AG / Key word(s): Miscellaneous USU Launches New Release for Knowledge Management 2021-10-04 / 10:55 The issuer is solely responsible for the content of this announcement.

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Version 7.2 delivers redesigned interface, brand new editor, and advanced analytics Möglingen, Germany - October 4, 2021. USU is thrilled to announce the latest release of its predictive knowledge management software, Knowledge Center. USU Knowledge Management Version 7.2 highlights include an upgraded user interface, streamlined editor, advanced analytics and AI-powered automatic document tagging. New features are designed to further improve the agent experience, making it easier than ever to create, find and deliver support information to customers. The user interface was modernized with USU's new branding, while customers may choose to customize using their own corporate branding.

Dynamic Content Creation, Delivery Across Channels & Devices Knowledge Center's new block-based document editor enables users to mix static and dynamic content, adding conditions for when and how data should appear. This was developed in tandem with a new document type called active document. USU Knowledge Management can flexibly structure content and define what information is displayed and how, based on the type of communication channel, context, and device type. This enables editors to use fewer documents and consolidate support data further.

Additional capabilities to use off-the-shelf industry-specific templates such as insurance, automotive, energy, make it easier than ever to offer consolidated, accurate, global-friendly customer service whatever the channel and market. Know Your Service Inside & Out with Enhanced Analytics Robust knowledge management analytics for interaction metrics, search patterns and more provide organizations with valuable data to tailor services to agent and customer needs. With the enhanced analytics module, service teams gain concrete insights through individual dashboards and reports to identify content gaps, request trends, content timeliness, search performance, or peak times. This not supports plan staffing or training needs, but also helps manage service offerings and improve agent performance.

"With Knowledge Center 7.2, we step into the global spotlight, delivering an end-to-end leading knowledge management and best-of-breed solution for omnichannel customer service", says Sven Kolb, Managing Director at USU.

This press release is available at http://www.usu.com. USU As a leading provider of software and services for IT and customer service management, USU enables companies to master the demands of today's digital world. Global organizations use our solutions to cut costs, become more agile and reduce risks - with smarter services, simpler workflows and better collaboration. With more than 40 years of experience and locations worldwide, the USU team brings customers into the future. In addition to USU GmbH, which was founded in 1977, the subsidiaries USU Technologies GmbH, USU Solutions GmbH, USU Solutions Inc. and USU SAS also belong to USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard of the German Stock Exchange.

Further information: https://www.usu.com Contact

USU Solutions Inc. Evonne Wetzner Marketing Director Email: evonne.wetzner@usu.com

USU Software AG Dr. Thomas Gerick Corporate Communications Manager Email: thomas.gerick@usu.com USU Software AG Investor Relations Manager Falk Sorge Email: falk.sorge@usu.com

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2021-10-04 Dissemination of a Corporate News, transmitted by DGAP - a service of EQS Group AG. The issuer is solely responsible for the content of this announcement. The DGAP Distribution Services include Regulatory Announcements, Financial/Corporate News and Press Releases. Archive at www.dgap.de

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Language:     English 
Company:      USU Software AG 
              Spitalhof 
              71696 Möglingen 
              Germany 
Phone:        +49 (0)7141 4867-0 
Fax:          +49 (0)7141 4867-200 
E-mail:       info@usu-software.de 
Internet:     www.usu-software.de 
ISIN:         DE000A0BVU28 
WKN:          A0BVU2 
Listed:       Regulated Market in Frankfurt (Prime Standard); Regulated Unofficial Market in Berlin, Dusseldorf, 
              Hamburg, Munich, Stuttgart, Tradegate Exchange 
EQS News ID:  1237912 
 
End of News   DGAP News Service 
=------------ 

1237912 2021-10-04

Image link: https://eqs-cockpit.com/cgi-bin/fncls.ssp?fn=show_t_gif&application_id=1237912&application_name=news

(END) Dow Jones Newswires

October 04, 2021 04:55 ET (08:55 GMT)

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Bernhard Oberschmidt Chief Executive Officer
Udo Strehl Chairman-Supervisory Board
Erwin Staudt Member-Supervisory Board
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