Tata Consultancy Services announced that it has worked alongside Juniper Networks to successfully roll out a new service platform to deliver superior experiences to its customers and partners. As part of its vision to deliver experience-first services, Juniper is transforming its digital support tools to
simplify experiences for IT and operations teams running networks. As part of this strategy, Juniper Networks chose TCS, their trusted transformation advisor, to digitally reimagine customer service experiences and make them intelligent, personalized, and easy-to-use for its customers across various
industries. TCS leveraged its deep contextual knowledge of Juniper's business and extensive experience in the networking industry and 'Web-First' customer service frameworks, to design and deliver a new Customer Experience Center platform that enables seamless, consistent, and real-time omnichannel experiences. Intelligent routing and simplified case management processes have resulted in improved first call resolutions and reduced case resolution times, enhancing customer satisfaction. This future-ready, agile digital platform will enable new capabilities helping Juniper Networks realize its growth and transformation vision.