Log in
E-mail
Password
Remember
Forgot password ?
Become a member for free
Sign up
Sign up
New member
Sign up for FREE
New customer
Discover our services
Settings
Settings
Dynamic quotes 
OFFON

MarketScreener Homepage  >  Equities  >  Nasdaq  >  Amazon.com, Inc.    AMZN

AMAZON.COM, INC.

(AMZN)
  Report
Delayed Quote. Delayed Nasdaq - 01/22 04:00:00 pm
3292.23 USD   -0.45%
01/22AMAZON COM : Amended Statement of Ownership
PU
01/22AMAZON COM : Seeks to Postpone Alabama Unionization Vote -- Update
DJ
01/22AMAZON COM : Seeks to Postpone Alabama Unionization Vote
DJ
SummaryQuotesChartsNewsRatingsCalendarCompanyFinancialsConsensusRevisions 
SummaryMost relevantAll NewsAnalyst Reco.Other languagesPress ReleasesOfficial PublicationsSector newsMarketScreener Strategies

Amazon com : delves deeper into voice recognition, call-center work as COVID-19 drives cloud

12/01/2020 | 04:23pm EST
The logo of Amazon Web Services (AWS) is seen during the 4th annual America Digital Latin American Congress of Business and Technology in Santiago

(Reuters) - Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Speaking at the company's annual re:Invent conference, executive Andy Jassy announced Amazon Connect Voice ID, which uses machine learning software to authenticate customers who dial into call centers.

Jassy, who runs the firm's cloud computing division Amazon Web Services, said AWS builds a voice print for customers who opt in to save time on calls. Enterprises using the service set how confident it needs to be for authentication to be automatic, or for requiring manual confirmation of a customer's account.

Amazon is also adding a machine learning tool that helps call-center agents find answers for customers and another that help them personalize service.

The news reflects rising demand for Amazon's cloud - and for call-center tools in particular. Jassy said COVID-19 has accelerated businesses' cloud adoption by several years, and more than 5,000 customers turned to the Amazon Connect service for call-center help during the pandemic. U.K. grocer Morrisons is one such example.

Voice authentication is AWS' latest work in the field of biometrics, which has attracted criticism from civil liberties advocates. Amazon in June announced a year-long moratorium on police use of its facial recognition software.

Amazon used the event to launch many unrelated products including Trainium, which targets Nvidia Corp's core business of powerful chips to train machine learning algorithms.

Trainium will complement Amazon's Inferentia computing chip that analyzes incoming data from platforms like its Alexa voice assistant.

Amazon also announced an equipment-monitoring system for predictive maintenance; computer vision for onsite cameras in manufacturing, construction or retail; and a query tool that lets businesses enter jargon-filled questions and have AWS suggest answers to them.

(Reporting by Munsif Vengattil in Bengaluru, Jeffrey Dastin and Stephen Nellis in San Francisco; Editing by Anil D'Silva, Alexander Smith and Cynthia Osterman)

By Munsif Vengattil and Jeffrey Dastin


© Reuters 2020
All news about AMAZON.COM, INC.
01/22AMAZON COM : Amended Statement of Ownership
PU
01/22AMAZON COM : Seeks to Postpone Alabama Unionization Vote -- Update
DJ
01/22AMAZON COM : Seeks to Postpone Alabama Unionization Vote
DJ
01/22AMAZON COM : Correction to Hollywood Streaming Article on Jan. 21
DJ
01/22After Brexit, Ireland and France cut out the middleman - Britain
RE
01/22MEMORIES DELIVERED : tips to stay connected using Amazon Photos
PU
01/22SUNDAR PICHAI : Alphabet's Pichai to hold video call with EU antitrust chief Jan..
RE
01/22AMAZON COM : Credit Suisse Adjusts Amazon.com's Price Target to $3,860 from $3,7..
MT
01/22MARKET CHATTER : Amazon Raises Spanish User Fees in Response to Digital Tax
MT
01/22AMAZON COM : to hike fees for Spanish users after new digital tax
RE
More news
Financials (USD)
Sales 2020 380 B - -
Net income 2020 18 146 M - -
Net cash 2020 44 304 M - -
P/E ratio 2020 94,6x
Yield 2020 -
Capitalization 1 652 B 1 652 B -
EV / Sales 2020 4,23x
EV / Sales 2021 3,53x
Nbr of Employees 798 000
Free-Float 81,7%
Chart AMAZON.COM, INC.
Duration : Period :
Amazon.com, Inc. Technical Analysis Chart | AMZN | US0231351067 | MarketScreener
Technical analysis trends AMAZON.COM, INC.
Short TermMid-TermLong Term
TrendsNeutralNeutralBullish
Income Statement Evolution
Consensus
Sell
Buy
Mean consensus BUY
Number of Analysts 52
Average target price 3 840,89 $
Last Close Price 3 292,23 $
Spread / Highest target 36,7%
Spread / Average Target 16,7%
Spread / Lowest Target 6,31%
EPS Revisions
Managers and Directors
NameTitle
Jeffrey P. Bezos Chairman, President & Chief Executive Officer
Dave Clark Senior Vice President-Worldwide Operations
Brian T. Olsavsky Chief Financial Officer & Senior Vice President
Patricia Q. Stonesifer Independent Director
Thomas O. Ryder Independent Director
Sector and Competitors
1st jan.Capitalization (M$)
AMAZON.COM, INC.1.08%1 651 880
JD.COM, INC.7.98%147 099
WAYFAIR INC.32.83%30 875
ETSY, INC.20.06%26 932
MONOTARO CO., LTD.-0.95%12 445
B2W COMPANHIA DIGITAL18.12%9 158