8x8, Inc. announced rapid adoption of the 8x8 Voice for Microsoft Teams solution, surpassing more than 100,000 business users globally. The 8x8 direct routing solution provides organizations adopting Teams with enterprise-grade global telephony and other capabilities, further extending the Teams experience to enhance employee and customer experience. 8x8 also announced the latest 8x8 Voice for Microsoft Teams enhancements, including call recordings and presence sync. In a study commissioned by 8x8, Hanover Research found that 80 percent of respondents said their organizations are likely to integrate Microsoft Teams with third-party telephony providers. 8x8 Voice for Microsoft Teams helps organizations shift to hybrid work by expanding Teams into an advanced communications, collaboration, and engagement hub. The latest enhancements include: Connect Every Agent and Employee for Faster Customer Resolution: 8x8 Contact Center for Microsoft Teams, which is certified by Microsoft, allows sales, service, and support agents to quickly connect and collaborate with other Teams-enabled experts to resolve issues faster. Visibility Across the Organization with 8x8 Presence Sync: The presence status of Teams-based users is updated in real time, and is visible in 8x8 Work and 8x8 Contact Center. Expanded Global Reach: With the addition of Japan, Russia, and Puerto Rico, 8x8 Global Reach now delivers full Public Switched Telephone Network replacement services to 46 countries and territories. New Industry Standard for Reliability: Built on the resilient, secure, and compliant 8x8 eXperience Communications Platform, 8x8 offers the highest levels of reliability and the industrys only financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution. Easy Access to Call Recordings: Empowers employees to capture, retain, and retrieve call recordings for training, compliance, and archive purposes from any Teams endpoint via the embedded 8x8 Voice for Microsoft Teams app, available for download at the Microsoft AppSource. Integrated Business Messaging: Provides an organizations hybrid workforce with individual business phone and fax numbers. This enables employees to conveniently send and receive SMS or MMS messages or faxes directly from any Teams native interface to further extend the experience for users. 8x8 Voice for Microsoft Teams is a core component of 8x8 XCaaS, which includes fully integrated, cloud native contact center, voice, team chat, video meetings, and CPaaS embeddable communications and APIs capabilities in a single-vendor solution. Organizations who recently signed and deployed 8x8 Voice for Microsoft Teams include: A global biopharmaceutical company sought a single vendor communication platform with Microsoft Teams integration. They selected 8x8 XCaaS with 8x8 Voice for Microsoft Teams to improve employee and customer experience for 1,200 employees and 30 contact center agents. Archway Marketing Services, selected 8x8 XCaaS and 8x8 Voice for Microsoft Teams to support their technology enhancement initiative after experiencing issues with their legacy on-premises systems. quickly deployed the first of their 13 locations in 72 hours, and will support 750 UCaaS and 70 CCaaS users. nVent, a high-performance electrical company, continues to add 8x8 XCaaS to more locations. They added more XCaaS and Microsoft Voice for Teams seats to support employees in the US, Canada, Mexico, and Germany, bringing their total global seat count to nearly 1,600. The Police, Fire and Crime Commissioner for Essex provides policing, fire, and rescue services for the County of Essex in the East of England and supports 1.8 million citizens. The Essex County Fire & Rescue Service selected 8x8 UCaaS and 8x8 Voice for Microsoft Teams to improve their communication capabilities across 50 fire stations and more than 1,400 members of staff.