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Australia's CBA to plead guilty to consumer credit insurance mis-selling charges

09/16/2021 | 12:22am EDT
FILE PHOTO: The Commonwealth Bank (CBA) logo is pictured at the Australian bank's  headquarters in Sydney

* Charges relate to sales between 2011 and 2015

* All 165 affected customers remediated - CBA

Sept 16 (Reuters) - Commonwealth Bank of Australia, the country's top lender, said on Thursday it would plead guilty to 30 charges brought against it in the federal court for mis-selling consumer credit insurance (CCI) to its customers.

Scrutiny of Australian lenders and financial institutions has ramped up significantly since a Royal Commission inquiry in 2018 found widespread shortcomings in the sector, forcing companies and regulators to take swift action.

The development follows criminal prosecution for alleged false and misleading representations against Bank of Queensland's unit ME Bank in May and a lawsuit against no. 2 lender Westpac in April.

The charges, filed https://asic.gov.au/about-asic/news-center/find-a-media-release/2021-releases/21-251mr-asic-brings-criminal-charges-against-cba-for-mis-selling-consumer-credit-insurance by the Australian Securities and Investments Commission (ASIC) on Thursday, relate to promotion and sale of certain policies as an add-on insurance product to 165 customers, CBA said in a statement.

"CBA apologizes to customers who were affected by these issues and accepts that this conduct was unacceptable."

The ASIC said earlier in the day that between 2011 and 2015, CBA had made false or misleading representations about benefits of the insurance policies to customers when some or all of the benefits were not available.

The bank said it had self-reported the issue to the ASIC in 2015 and compensated the affected customers, adding that it no longer sells the products in question.

Earlier this year, CBA was separately sued by regulators for alleged compliance failures in delivering financial services, charging wrong access fees, and overcharging interest. (Reporting by Shashwat Awasthi; Additional reporting by Tejaswi Marthi; Editing by Shounak Dasgupta and Rashmi Aich)


ę Reuters 2021
Stocks mentioned in the article
ChangeLast1st jan.
BANK OF QUEENSLAND LIMITED -0.11% 9.33 End-of-day quote.20.54%
COMMONWEALTH BANK OF AUSTRALIA 0.36% 102.28 End-of-day quote.24.56%
WESTPAC BANKING CORPORATION 0.47% 25.39 End-of-day quote.31.08%
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